Monica Taylor

Medical Office Assistant

Advance Billing Concepts

Miami, FL

03.2020 - Current

Coordinated patient scheduling, check-in, check-out and payments for billing.
Adhered to strict HIPAA guidelines to protect patient privacy.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Received, recorded and filed medical payments by check, cash and credit card.
Entered procedure codes and diagnosis codes into medical billing software.
Contacted patients regarding unpaid and underpaid accounts to resolve issues.
Improved timely payment of bills by developing flexible payment plans for patients.

Customer Service Cashier

Joes Stone Crab

Miami Beach, FL

01.2011 - 03.2020

Resolved customer complaints and maintained clean and tidy checkout area.
Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Maintained customer satisfaction with quick and professional handling of product returns.
Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Counted money in drawers at beginning and end of each shift.
Maintained reports of transactions and greeted customers when entering and leaving establishment.

Deli Clerk

Publix

Miami Beach, FL

01.1997 - 01.2011

Greeted customers at counter to fulfill requests and answer questions.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Made food according to standard recipes with requested changes for customer satisfaction.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Learned other teammates' work tasks to train as backup.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Offered product samples to customers, generating additional sales through taste-testing.
Created appealing food arrangements for party trays and specialized orders.
Planned work for deli team to optimize coverage for busy periods.
Calculated total items needed to assemble party trays and placed orders for inventory.
Prepared salads, soups and sandwiches for customers.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Kept kitchen, counter and dining areas cleaned and sanitized.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Cooked batches of food according to standard recipes.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Replenished serving stations with fresh food and cleaned up spills.
Operated [Type] and [Type] kitchen gadgets to prepare meats, vegetables and condiments for service.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Filled out daily shift log to record amount of food prepared, used and leftover.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Documented customer orders and conveyed special requests to kitchen staff.
Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Inspected kitchen equipment and appliances [Number] times per week to verify functional operation.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Accurately operated cash register to process customer payments.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Brewed coffee and tea and changed out drink station syrups.
Operated as full-service food provider in [Type] establishment by taking orders, preparing meals and collecting payments.
Endorsed products by making recommendations and promoting specials, increasing daily sales by [Number]%.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Backed up servers by setting up trays and completing some food deliveries.
Observed customer purchases in line and differentiated between standard portions.
Completed milkshakes and ice cream desserts for customers.
Reconciled receipt totals, cash and credit payments to address shortages.
Received payment via cash, check, card or mobile payment and processed promptly, resulting in [Number]% accuracy rate.

Summary

Overview

Work History

Medical Office Assistant

Customer Service Cashier

Deli Clerk

Education

High School Diploma -

Skills

softball

Timeline

Medical Office Assistant

Customer Service Cashier

Deli Clerk

High School Diploma -

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