Monica Tello
Foster City,California
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in an environment focused on improvement in all areas. Recognized consistently for performance excellence and contributions to success in the customer service industry. Strengths in fostering human relations and striving for overall team efforts as a way to succeed.
Overview
11
11
years of professional experience
Work History
Server
Kincaid’s
01.2022 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Interior Design Assistant
Lumo Interiors
01.2022 - 01.2023
- Assisted interior designer in designing and creating comfortable and functional environments to represent clients' lifestyle, taste and budget.
- Designed floor plans, 3D perspective views, and material boards for review and presentation.
- Participated in furniture selection and documentation of specifications.
- Illustrated visual concepts through detailed plans and sketches.
Server
The Office Bar And Grill
01.2019 - 01.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
School Office Assistant
San Mateo Park Elementary
01.2018 - 01.2019
- Managed daily attendance records, registration of new or returning students, and other forms of student documentation.
- Built and fostered relationships with students and their families to ensure that education and attendance will be prioritized.
- Answered and responded to student and parent inquiries regarding academics and all other school events.
Assistant Manager/ Server
Broadway Grill
01.2013 - 04.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Liaised between servers and upper management to address issues and manage challenges.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Education
Interior Design
Cañada College
Redwood City, CA12.2023
Associate of Science - Early Childhood Education
Skyline College
San Bruno, CA08.2021
Skills
- Software proficiencies: Chief Architect, Microsoft Word, Excel, PowerPoint, Google Slides
- 18 years experience in customer relations; successful in gaining customer confidence and building relationships
- Detail-oriented and organized
- Training and teaching new skills; mentoring
- Managing records, file upkeep, data entry
- Point of Sale Knowledge
Timeline
Server
Kincaid’s
01.2022 - Current
Interior Design Assistant
Lumo Interiors
01.2022 - 01.2023
Server
The Office Bar And Grill
01.2019 - 01.2022
School Office Assistant
San Mateo Park Elementary
01.2018 - 01.2019
Assistant Manager/ Server
Broadway Grill
01.2013 - 04.2018
Interior Design
Cañada College
Associate of Science - Early Childhood Education
Skyline College