Summary
Overview
Work History
Education
Skills
Timeline
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Monica Tello

Monica Tello

San Angelo,TX

Summary

Seasoned Human Resources leader with 13+ years of progressive experience designing and executing talent management strategies in healthcare and senior care settings. Proven track record of building high performing teams, optimizing HR operations, and driving organizational change. Adept at partnering with executives, managing complex employee relations issues, and embedding a culture of continuous improvement.

Overview

13
13
years of professional experience

Work History

Chief Human Resources Officer

MHMR Concho Valley
12.2021 - Current
  • Lead all HR functions for a mental health agency. Including recruitment, compensation, benefits, labor relations, compliance, training, and employee services.
  • Serve on the Executive Leadership Team, advising policy development, organizational design, and workforce planning.
  • Revamped performance management process to increase goal completion rates.
  • Designed and launched a centralized HR policy portal, reducing policy related inquiries.
  • Facilitate impartial grievance hearings and drive staff development initiatives, boosting employee engagement scores.

Employee Relations Partner

Shannon Medical
09.2020 - 12.2021
  • Analyzed workforce data compensation, turnover, performance reviews to identify trends and recommend strategic interventions.
  • Partnered with managers to resolve employee relations issues, conduct investigations, and implement corrective action plans.
  • Delivered training on employment law compliance and best practice supervision, reducing grievance filings.
  • Streamlined new hire orientation, cutting onboarding time.

HR Generalist

Baptist Retirement Community
09.2017 - 09.2020
  • Managed full cycle recruitment using ADP, Greenhouse, Vikus, and Vision; filling open roles withing a reasonable timeframe.
  • Administered benefits, FMLA, OJI, and retirement plan processes, ensuring compliance with state/federal regulations.
  • Developed and delivered training programs on performance management, workplace safety, and company policies.
  • Implemented an electronic HRIS filing system, reducing record retrieval time.

HR Manager

Senior Care Center
12.2012 - 08.2017
  • Directed all HR activities including onboarding, HRIS management, policy development, and payroll in two facilities.
  • Conducted pre-employment screening and semi-monthly payroll processing via ADP.
  • Launched employee engagement surveys and crafted action plans that improved retention.
  • Recognized with “Excellence in Leadership” award and promoted for superior performance.

Education

Master of Arts (M.A.) - Administrative Leadership

Angelo State University
08.2025

Bachelor of Business Administration - Management

Angelo State University
08.2018

Skills

  • HRIS & Talent Platforms: ADP, Paycom, Kronos, Greenhouse, Vikus, Vision
  • Tools: Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Core Competencies: Strategic Workforce Planning, Employee Relations, Performance Management, Compliance & Risk Management, Training & Development, Change Management

Timeline

Chief Human Resources Officer

MHMR Concho Valley
12.2021 - Current

Employee Relations Partner

Shannon Medical
09.2020 - 12.2021

HR Generalist

Baptist Retirement Community
09.2017 - 09.2020

HR Manager

Senior Care Center
12.2012 - 08.2017

Master of Arts (M.A.) - Administrative Leadership

Angelo State University

Bachelor of Business Administration - Management

Angelo State University

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Monica Tello