MONICA THOMPSON
San Diego,CA
Summary
Organized and productive professional specializing in real estate and short-term rental management. Expertise in coordinating property operations, managing client relationships, and ensuring seamless transactions, while delivering exceptional customer service that fosters repeat business.
Overview
32
32
years of professional experience
Work History
Affiliate Broker /Property Management Specialist
Discover TN Realty, LLC
Goodlettsville, TN
03.2010 - 08.2026
- Manage short-term rental property operations, including guest communication, guest check-ins, check-outs, reservations, property readiness, and day-to-day coordination.
- Address guest and property issues promptly while maintaining a high standard of customer service.
- Communicate with guests, property owners, vendors, contractors, lenders, inspectors, and prospective buyers.
- Coordinate cleaning, maintenance, repairs, inspections, and other property-related services.
- Conduct property inspections and coordinate preparation of properties for guests and prospective buyers.
- Develop and maintain strong client and guest relationships to encourage repeat and referral business.
- Prepare and organize listings, sales contracts, and other transaction-related documents.
- Coordinate property closings and oversee document signing.
- Analyze market trends to help determine competitive property pricing and support successful property performance.
Paralegal / Legal Assistant
Clayton & Associates
Nashville
04.2007 - 03.2026
- Prepared and maintained litigation files for personal injury, bankruptcy, and divorce cases.
- Proofread and drafted legal documents and correspondence for accuracy.
- Provided comprehensive administrative support, improving office organization through effective calendar management.
- Reviewed discovery materials to identify relevant evidence for ongoing cases.
- Filed pleadings and paperwork with court clerk, ensuring compliance with strict deadlines.
- Organized client calendars, handled high call volumes, and prepared mailings efficiently.
- Conducted legal research to bolster attorneys' arguments and strategies throughout litigation process.
- Maintained confidentiality while managing sensitive legal information and assisting in policy development.
- Organized and maintained case files to ensure efficient access to information.
- Drafted legal documents, including contracts and pleadings for client cases.
- Communicated with clients to gather information and provide case updates.
- Coordinated schedules for court appearances, meetings, and deadlines effectively.
- Managed billing processes by preparing invoices and tracking payments from clients.
Senior Legal Assistant / Staff Counsel Support for Allstate Insurance Company
Law Office of Nancy W. Phillips
Nashville, TN
11.2000 - 12.2006
- Prepared letters, legal documents, subpoenas, and other litigation materials.
- Supported four attorneys with legal and administrative tasks, ensuring effective case management.
- Scheduled meetings, depositions, hearings, and trials.
- Communicated with claims representatives, clients, opposing counsel, and other legal professionals.
- Managed computerized files, incoming mail, calendars, correspondence, and litigation documentation.
- Coordinated filing, office supplies, and billing for three offices, streamlining office operations.
- Managed multi-line telephone system, professionally handling incoming calls and directing inquiries.
Legal Assistant / Paralegal
Law Office of Terry R. Clayton
Nashville, TN
11.1994 - 10.2000
- Delivered administrative and legal support to two attorneys, enhancing case preparation and client service.
- Coordinated litigation support and case administration, ensuring timely progress and compliance with legal procedures.
- Drafted letters and legal documents throughout litigation.
- Prepared bankruptcy, divorce, and workers' compensation matters.
- Facilitated meetings, travel arrangements, depositions, and medical-record requests for attorneys, streamlining case management.
- Negotiated settlement amounts with insurance companies and opposing attorneys.
- Managed bookkeeping and accounting functions, including client payments and file posting.
- Oversaw daily operations of two staff members, ensuring productivity and adherence to company policies.
Education
Affiliate Broker -
CLI Real Estate School
Nashville, TN11-2009
Legal Assistant
Draughons Junior College
Nashville, TN01-1995
Hillsboro High School
Nashville, TN01-1992
Skills
- Short-Term Rental Management
- Property Management & Operations
- Property Closings & Transactions
- Property Inspections & Coordination
- Contract & Document Preparation
- Contract Review
- Real Estate Sales
- Real Estate Law
- Market Analysis
- Property Management Software
- Vendor & Service Provider Coordination
- Guest Relations & Customer Service
- Client Relations & Communication
- Customer Communication
- Client relationship management
- Scheduling & Calendar Management
- Microsoft Office suite
- Organizational skills
- Multitasking abilities
- Effective communication
- Customer service skills
- Confidential information management
- 80 WPM typing
Timeline
Affiliate Broker /Property Management Specialist
Discover TN Realty, LLC
03.2010 - 08.2026
Paralegal / Legal Assistant
Clayton & Associates
04.2007 - 03.2026
Senior Legal Assistant / Staff Counsel Support for Allstate Insurance Company
Law Office of Nancy W. Phillips
11.2000 - 12.2006
Legal Assistant / Paralegal
Law Office of Terry R. Clayton
11.1994 - 10.2000
Affiliate Broker -
CLI Real Estate School
Legal Assistant
Draughons Junior College
Hillsboro High School