Monica Tovar Mendoza
Cheyenne
Summary
Dental assistant with 4.5 years of experience
providing efficient service in busy dental clinics.
Providing customer service, ensuring patient retention and loyalty to your clinic. Compassionate assistant with X-ray certification and providing your clinic with translation.
Attentive and prepared professional dedicated to practice growth and stability.
Overview
10
10
years of professional experience
Work History
Dental Assistant
Vitality Dental
1401 Airport Parkway Suite 130 Cheyenne Wy 82001
09.2024 - Current
- Assisted in patient management and scheduling to optimize office workflow.
- Prepared examination rooms and sterilized instruments to ensure compliance with safety standards.
- Educated patients on oral hygiene practices to improve overall dental health awareness.
- Collaborated with dentists to perform chairside assistance during various procedures efficiently.
- Trained new staff members on office protocols and best practices for patient care.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Dental Assistant
Healthworks
2508 E Fox Farm Cheyenne Wy 82007
07.2023 - 08.2024
- Assisted in chairside procedures, ensuring patient comfort and workflow efficiency.
- Sterilized instruments and maintained a clean, organized work environment.
- Educated patients on oral hygiene practices, enhancing their understanding of dental care.
- Managed patient scheduling and coordinated follow-up appointments to optimize clinic operations.
- Trained new staff on office protocols and best practices for patient interaction.
- Collaborated with dentists to improve treatment processes and enhance patient experiences.
- Implemented inventory management systems for dental supplies, reducing waste and costs.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
Dental Assistant
Cheyenne Family Dentistry
Cheyenne, WY
03.2022 - 06.2023
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Instrument sterilization
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Dental radiographs (Bitewings, PA, Pano)
- Completed lab tasks such as splints, whitening trays, impressions, wax try ins, templates
- Maintained patient confidence and protected operations by keeping information confidential
- Assisted patients with billing and payment plans
- Organized patient and dental records by alphabetical order
- Provided customer service by answering phones
- Educated patients on treatment procedures and post-procedure home care.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Checked with participants throughout procedures to help alleviate anxiety.
Customer Service
La Rosa Market
Cheyenne, WY
02.2020 - 12.2022
- Cashier
- Stocked and organized merchandise of 20lbs-85lbs
- Priced and labeled items
- Maintained store cleanliness (meat machines)
- Organized and sliced different cuts in order to stock up
- Money deposits
- Cashed out checks
- Recharged phone bills
- Provided customers with pick up orders on time
- price checked merchandise 3x a week
- Cleaning and sanitizing after every order in order to provide best quality
- Weighing/wrapping meats in order to provide customer with his/her needs
- Answering phone calls and order intakes or providing best information
- Sweeping and mopping (6days a week)
- Informed owners for supply needs
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Analyzed customer activity to promote safe and secure environment.
CPR Certified Babysitter
Maria’s Daycare
Cheyenne, WY
05.2019 - 09.2019
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Taught children foundational skills in colors, shapes and letters.
- Developed and enforced positive strategies to encourage good behavior.
- Introduced learning activities and imaginative play to teach children to explore.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Made healthy, well-balanced breakfasts and lunches for children.
- Changed diapers
- Bottle fed
- Cleaned and sanitized daycare to maintain a safe and healthy environment
Hostess
La Hacienda Guadalajara
Cheyenne, WY
05.2018 - 02.2019
- Seated guests in order of arrival
- Prepared to go orders
- Time management
- Cleaned menus and prepared silverware
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Built positive relationships with other front-of-house and kitchen staff.
Kitchen Staff Member
Chik-Fil-A
Cheyenne, WY
08.2018 - 11.2018
- Cleaned and sanitized frequently to maintain health code standards.
- Moved smoothly between different cooking stations to assist with meal preparations.
- Checked stock regularly and discarded unsafe food to protect customers.
- Assisted cook team by preparing sandwiches and salads.
- Followed recipes and customer requests to prepare meals.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
Manager in Training
McDonald's
Cheyenne, WY
03.2016 - 06.2018
- Organized resources and minimized waste to protect company interests and complete projects on time.
- Supported staff training, development and evaluation.
- Helped plan and prepare employee work schedules.
- Corrected potential workplace hazards and improper tool or equipment use.
- Resolved customer issues efficiently to build loyalty.
Education
High School Diploma -
South High School, Cheyenne Wy
Cheyenne, WY06.2018
Skills
- Taking X-rays
- Dental staff support
- Sterilization techniques
- Exam room setups
- Disinfecting rooms and equipment
- Patient schedule management
- Chairside assistance
- Patient records gathering
- Finishing lab
- Spanish
Languages
Spanish
Professional Working
Timeline
Dental Assistant
Vitality Dental
09.2024 - Current
Dental Assistant
Healthworks
07.2023 - 08.2024
Dental Assistant
Cheyenne Family Dentistry
03.2022 - 06.2023
Customer Service
La Rosa Market
02.2020 - 12.2022
CPR Certified Babysitter
Maria’s Daycare
05.2019 - 09.2019
Kitchen Staff Member
Chik-Fil-A
08.2018 - 11.2018
Hostess
La Hacienda Guadalajara
05.2018 - 02.2019
Manager in Training
McDonald's
03.2016 - 06.2018
High School Diploma -
South High School, Cheyenne Wy