Monica Tovar Mendoza
Cheyenne,USA
Summary
Dental assistant with 5 years of experience providing efficient service in busy dental clinics. Providing customer service, ensuring patient retention and loyalty to your clinic. Compassionate assistant with X-ray certification and providing your clinic with translation. Attentive and prepared professional dedicated to practice growth and stability.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Dental Assistant Instructor
Zollege
Cheyenne, WY
05.2026 - Current
- Delivered hands-on training in dental procedures and patient management.
- Supervised students during clinical practice to ensure compliance with safety protocols.
- Developed curriculum to enhance student understanding of dental assisting techniques.
Dental Assistant
Vitality Dental
Cheyenne, WY
09.2024 - 09.2026
- Assisted in patient management and scheduling to optimize office workflow.
- Prepared examination rooms and sterilized instruments to ensure compliance with safety standards.
- Educated patients on oral hygiene practices to improve overall dental health awareness.
- Collaborated with dentists to perform chairside assistance during various procedures efficiently.
- Trained new staff members on office protocols and best practices for patient care.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs to maintain accurate records for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed dental supply inventory by checking stock levels and placing orders to ensure availability of necessary supplies.
- Prepared patient x-rays and images for dentist review.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Implemented reminder calls and text messaging services to reduce appointment cancellations and enhance scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Dental Assistant
Healthworks
Cheyenne, WY
07.2023 - 08.2024
- Assisted in chairside procedures, ensuring patient comfort and workflow efficiency.
- Sterilized instruments and maintained a clean, organized work environment.
- Educated patients on oral hygiene practices, enhancing their understanding of dental care.
- Managed patient scheduling and coordinated follow-up appointments to optimize clinic operations.
- Trained new staff on office protocols and best practices for patient interaction.
- Collaborated with dentists to improve treatment processes and enhance patient experiences.
- Implemented inventory management systems for dental supplies, reducing waste and costs.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
Dental Assistant
Cheyenne Family Dentistry
Cheyenne, WY
03.2022 - 06.2023
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Instrument sterilization.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Dental radiographs (Bitewings, PA, Pano).
- Completed lab tasks such as splints, whitening trays, impressions, wax try ins, templates.
- Maintained patient confidence and protected operations by keeping information confidential.
- Assisted patients with billing and payment plans.
- Organized patient and dental records by alphabetical order.
- Provided customer service by answering phones.
- Educated patients on treatment procedures and post-procedure home care.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Checked with participants throughout procedures to help alleviate anxiety.
Customer Service
La Rosa Market
Cheyenne, WY
02.2020 - 12.2022
- Cashier.
- Stocked and organized merchandise of 20lbs-85lbs.
- Priced and labeled items.
- Maintained store cleanliness (meat machines).
- Organized and sliced different cuts in order to stock up.
- Money deposits.
- Cashed out checks.
- Recharged phone bills.
- Provided customers with pick up orders on time.
- Price checked merchandise 3x a week.
- Cleaning and sanitizing after every order in order to provide best quality.
- Weighing/wrapping meats in order to provide customer with his/her needs.
- Answering phone calls and order intakes or providing best information.
- Sweeping and mopping (6 days a week).
- Informed owners for supply needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Analyzed customer activity to promote safe and secure environment.
CPR Certified Babysitter
Maria's Daycare
Cheyenne, WY
05.2019 - 09.2019
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Taught children foundational skills in colors, shapes and letters.
- Developed and enforced positive strategies to encourage good behavior.
- Introduced learning activities and imaginative play to teach children to explore.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Made healthy, well-balanced breakfasts and lunches for children.
- Changed diapers.
- Bottle fed.
- Cleaned and sanitized daycare to maintain a safe and healthy environment.
Hostess
La Hacienda Guadalajara
Cheyenne, WY
05.2018 - 02.2019
- Seated guests in order of arrival.
- Prepared to go orders.
- Time management.
- Cleaned menus and prepared silverware.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Built positive relationships with other front-of-house and kitchen staff.
Kitchen Staff Member
Chik-Fil-A
Cheyenne, WY
08.2018 - 11.2018
- Cleaned and sanitized frequently to maintain health code standards.
- Moved smoothly between different cooking stations to assist with meal preparations.
- Checked stock regularly and discarded unsafe food to protect customers.
- Assisted cook team by preparing sandwiches and salads.
- Followed recipes and customer requests to prepare meals.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
Manager in Training
McDonald's
Cheyenne, WY
03.2016 - 06.2018
- Organized resources and minimized waste to protect company interests and complete projects on time.
- Supported staff training, development and evaluation.
- Helped plan and prepare employee work schedules.
- Corrected potential workplace hazards and improper tool or equipment use.
- Resolved customer issues efficiently to build loyalty.
Education
High School Diploma -
South High School
Cheyenne, WYSkills
- Taking X-rays
- Dental staff support
- Sterilization techniques
- Exam room setups
- Disinfecting rooms and equipment
- Patient schedule management
- Chairside assistance
- Patient records gathering
- Finishing lab
- Spanish
Certification
CPR Certified
Languages
Spanish
Timeline
Dental Assistant Instructor
Zollege
05.2026 - Current
Dental Assistant
Vitality Dental
09.2024 - 09.2026
Dental Assistant
Healthworks
07.2023 - 08.2024
Dental Assistant
Cheyenne Family Dentistry
03.2022 - 06.2023
Customer Service
La Rosa Market
02.2020 - 12.2022
CPR Certified Babysitter
Maria's Daycare
05.2019 - 09.2019
Kitchen Staff Member
Chik-Fil-A
08.2018 - 11.2018
Hostess
La Hacienda Guadalajara
05.2018 - 02.2019
Manager in Training
McDonald's
03.2016 - 06.2018
High School Diploma -
South High School