Monica Turner
Summary
Experienced professional with a diverse background in education support, community program coordination, customer service, technical operations, and team leadership. Proven track record in enhancing instructional delivery as an Educational Aide, reinforcing learning objectives, and fostering student engagement within structured classroom environments. Adept at event management, budget oversight, vendor relations, and strategic communication as a LifeWorks Coordinator, ensuring seamless program execution. Technical proficiency and problem-solving skills honed through Marine Corps experience in Help Desk Support and Radio Operations contribute to a disciplined, adaptable, and results-oriented approach in every role.
Overview
18
18
years of professional experience
Work History
Educational Aide
Heroes Elementary School
Current - 06.2026
- Achieved enhanced student engagement through effective preparation of educational materials, bulletin boards, and classroom displays. Improved learning outcomes by facilitating individualized and small group sessions aligned with lesson objectives and various learning styles. Contributed to a safe and inclusive learning environment by providing behavioral guidance and support. Streamlined monitoring of student progress and provided documented observations for teacher evaluation and parent-teacher conferences. Fostered positive peer relationships and successfully resolved conflicts among students. Maintained an organized and clean classroom environment to support daily operations.
LifeWorks Coordinator
Balfour Beatty Communities/Fort Leonard Wood Homes
03.2017 - 05.2018
- Effectively managed all events with appropriate resources, including staff and volunteers. Coordinated and completed all local purchases of marketing and/or promotional materials, logo, and/or event supplies completely to maintain budget and achieve maximum quality for resident events. Continuously reached out to local businesses/vendors to participate, contribute, and sponsor resident events. Used social media to advertise community events via posts and calendars and tracked RSVPs. Professionally responded to inquiries posted via social media. Communicated pertinent information to residents and addressed their concerns by organizing and attending town hall meetings with the community. Developed annual LifeWorks budget and managed costs every month for successful event coordination. Tracked the success of every event and adjusted future events to match client and resident expectations. Compiled and reported monthly on event attendance, success, and cost to the Community Manager and other superiors. Maintained consistent communication with residents to promote the LifeWorks program at assigned locations. Maintained accurate reconciliations and financial settlements for the petty cash account. Coordinated all marketing promotional materials through the Corporate Marketing department to maximize participation of residents at community events and increase awareness and affection for the Balfour Beatty Communities brand while staying within budget. Managed and promoted the company website communications including calendars, updates, revisions, news, events, and pictures. Coordinated with peers in the development, execution, and reporting of programs by sharing materials, knowledge and best practices.
Resident Specialist
Balfour Beatty Communities/Fort Leonard Wood Homes
10.2016 - 03.2017
- Provided strong customer service to prospective and current residents. Conducted home inspections, as well as process clearing inspections of homes. Compiled and organized all paperwork received from prospective and current residents. Educated prospective and current residents of the communities’ policies and procedures. Responded promptly and courteously to queries. Performed daily administrative tasks.
Help Desk Specialist
United States Marine Corps
04.2012 - 08.2013
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Responded to queries either in person or over the phone. Responded to email messages for customers seeking help. Installed, modified, and repaired computer hardware and software. Mentored Marines in their daily performance.
Radio Operator
United States Marine Corps
08.2009 - 03.2012
- Duties included the set up and tuning of radio equipment including antennas and power sources. Established contact with distant stations; processed and logged messages as well as made changes to frequencies or cryptographic codes and maintained equipment at the first echelon.
Rapid Resolution Expert Supervisor
United Healthcare
Green Bay, WI
01.2008 - 05.2009
- Provided expertise and/or general claims support to teams in reviewing, researching, negotiating, processing and adjusting claims. Analyzed and identified trends and provided reports as necessary. Consistently meet established productivity, schedule adherence, and quality standards. Supervised, monitored, tracked and directed day to day operations of staff. Coordinated, supervised and was accountable for the daily activities of business support, technical or production team or unit. Led a team of 15-20.
Education
Associate of Science - Office/Medical Office Administration
Coastal Carolina Community College
Jacksonville, NC05-2019
Skills
- Skilled multitasker
- Focused on customer satisfaction
- Management of remote employees
- Special education support
- Instructional support
- Behavior modification
- Creativity and innovation
- Collaborative teamwork
- First aid and CPR
- Classroom management
- Teacher assistance
- Student supervision
Timeline
Educational Aide
Heroes Elementary School
Current - 06.2026
LifeWorks Coordinator
Balfour Beatty Communities/Fort Leonard Wood Homes
03.2017 - 05.2018
Resident Specialist
Balfour Beatty Communities/Fort Leonard Wood Homes
10.2016 - 03.2017
Help Desk Specialist
United States Marine Corps
04.2012 - 08.2013
Radio Operator
United States Marine Corps
08.2009 - 03.2012
Rapid Resolution Expert Supervisor
United Healthcare
01.2008 - 05.2009
Associate of Science - Office/Medical Office Administration
Coastal Carolina Community College