Lisa Florence Pirozzo

Served as Customer Account Specialist supporting top-tier accounts for a Fortune 500 company generating $200M+ in annual revenue. Resolved customer questions and concerns regarding products, prices and availability. Delivered exceptional account service to strengthen customer loyalty. Trained staff on web-based software, special customer requirements and internal systems to improve productivity. Increased revenue by successfully analyzing forecast data and meeting with Avago Product Management, Sales, Engineering and Customer Global Supply Commodity Managers and Engineers weekly for improved clarity of worldwide supply requirements. Communicated demand requirements to offshore planning, factories and worldwide counterparts to drive customer product supply requirements. Monitored worldwide backlog and requested purchase orders to support new demand requirements. Maximized revenue by maintaining adequate inventory levels in three supplier owned inventory locations in the US and one in Europe to meet customer demands and upside product requirements.

• Minimized cost by closely monitoring inventory and not overstocking supplier owned inventory locations.
• Partnered with Quality Engineering, RMA Team and Sales Engineering to create corrective action and support product Recalls worldwide.
• Coordinated results and open action items with offshore planning, sales and worldwide CAS counterparts.
• Increased supplier rating by leading the customer Survey Team to identify ranking amongst competitors, satisfaction levels and areas of improvement. Met with multiple internal organizations to discuss improvements within our company business model and presented results to worldwide buyers.
• Attended weekly meetings with Product Marketing, Engineering, Sales and Customer Engineering and Commodity Management to track new product introduction status and action items.
• Notified Planning and Worldwide team on new part number Build of Materials completion, while providing customer forecast requirements and updating systems with pricing information.
• Participated and led special projects teams, including our Customer Survey, Internal Website Team, Quality Returns and Reporting teams.
• Supported LSI distributors in the US, Canada, Mexico and Brazil.
• Assigned registrations, while interfacing with factories and offshore planning for expedites and quoted expedite fees to the customer,
• Liaised with Product Marketing to create special pricing agreements, while negotiating sales and pricing for excess inventory.
• Provided inputs to planning on disposition for aged inventory at our subcontractor factories.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
• Streamlined account management processes for increased efficiency and productivity.
• Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
• Reduced customer complaints by implementing effective communication strategies.
• Collaborated with team members to improve overall customer service experience.
• Developed strong relationships with clients, fostering loyalty and repeat business.
• Maintained accurate records of customer interactions, ensuring timely follow-up on outstanding issues.
• Assisted in the onboarding process for new customers, providing comprehensive support during account setup.
• Implemented proactive outreach initiatives to keep customers informed about relevant product updates or changes in service terms.
• Analyzed customer usage data to identify trends and provide tailored recommendations for improved service utilization.
• Negotiated favorable contract terms with clients while maintaining company revenue goals and objectives.
• Facilitated clear communication between customers and internal departments such as billing or technical support for issue resolution.
• Recognized as a top performer within the team, consistently meeting or exceeding performance metrics related to customer satisfaction.
• Drafted letters, charts and financial reports to keep staff informed of progress.
• Evaluated customers' potential needs to make appropriate recommendations.
• Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
• Collected and analyzed data to learn more about consumer behavior.
• Used [Software] and [Software] to keep accurate records pertaining to inventory and account notes.
• Set up new customer accounts and updated existing profiles with latest information.
• Reviewed account activity to assess financial status and evaluate discrepancies.
• Liaised with sales, marketing and customer service teams to support smooth account management operations.
• Adhered to standards of quality and service as well as all compliance requirements.
• Reconciled customer accounts and identified discrepancies for further investigation.
• Observed financial transaction laws and regulations for full accounts compliance.
• Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
• Analyzed financial data and generated accurate, insightful reports for management.
• Responded to customer inquiries and provided detailed account information.
• Entered client details and notes into system for interdepartmental access and review.

• Provided Direct Mail Marketing for local customer base.
• Paid departmental bills.
• Processed Expense Reports
• Purchased and maintained office equipment and supplies
• Planned Special Technology Events
• Negotiated hotel rates/made hotel reservations
• Made travel arrangements
• Maintained and reconciled petty cash account
• Typed office correspondence and quotations to customers