Denisse Tamayo
Pasadena,TX
Summary
Experienced with managing complex logistics and customer service operations. Utilizes strategic planning to ensure seamless supply chain processes and customer satisfaction. Track record of leading teams effectively and implementing process improvements to drive efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Account Specialist
INEOS Oligomers
08.2020 - Current
- Manage 44 + PAO/LAO core accounts for Oligomers group
- Responsible for executing the Order-to-Cash process from order acceptance to customer invoicing
- Vendor Managed Inventory (VMI)
- Vetting Customer ordering vs
- Forecast
- Customer relationship management
- Product & customer set-up/management within SAP
- Goods issue and invoicing
- Ensuring regional and global customer needs/requests are met in a timely manner
- Coordinating customer product quality issues with Sales and Operations personnel
- Executing Order-To-Cash process for all products sold globally from NA
- Import/export Customs compliance
- Assisting Account Managers in managing core accounts
- Assures accurate order entry via multiple communication channels including phone, fax, and email
- Responsible for ensuring that the orders are input into the system accurately and in a timely manner
- Manage customer pricing within SAP
- Manage Customer Master database within SAP
- Ensures timely delivery of products through collaboration with logistic providers
- Collaborate with individuals managing customer credit/collections
Business Founder/Owner
Tamayo Inc. Properties
01.2008 - Current
- Managed a portfolio of 6 single-family properties
- Developed and maintained strong landlord relationships to ensure rental payments and renewals
- Conduct quarterly visits to inspect property conditions and recommend necessary repairs
- Implement preventive maintenance measures to reduce long-term repair cost
- Skills: Expert in Property Management, leasing/renting, budgeting/finance and maintenance/repairs
Logistic Coordinator
INEOS Oligomers
01.2019 - 08.2020
- Prepare PAO load plan
- Obtain information from SharePoint Calendar, La Porte Production Engineer, Lab database, GVP report and Lyondell Basel rail report
- Coordinate & create UB orders for trailers & railcar shuttles between Vopak and Kinder Morgan West
- Pull customer orders in SAP and update SharePoint calendar with generated delivery number
- Coordinate the scheduling of ISO tanks, Wastewater, Fuel Oil & Mixed Monomer to carrier and customers
- Create COA for PAO and LAO shipments
- Responsible for PAO loading schedule on SharePoint
- Oversee other loading sites (Vopak & Kinder Morgan) inventory and loading availability
- Work closely with LMR scheduler (3rd party logistics company) to reduce overbooking and avoid storage charges
- Write switch and EDI railcar orders for outbound and track PAO empty railcar fleet
- Post Good Issues orders in SAP
- Email BOL and COA to customers that request information
- Schedule emergency trailer orders to avoid plant reduction or shutdown
- Vet SGS LAO/PAO, UP Railroad and Dana invoices
- Run EOM SAP reports to confirm orders have been PGI
- Perform EOM inventory reconciliation for PAO product at Kinder Morgan West
- Issue EOM report for railcar in transit at end of month and blends made at Kinder Morgan West
- Update INEOS Joffre railcar spreadsheet
- Calculate LAO available inventory for Supply Chain to firm book on vessels
- Perform LAO duties; Vetting vessel prior cargoes, issuing vessel load instructions, making LAO blends, issuing pipeline transfer schedule, vetting utility line prior cargoes and other activity
- Confirming shore tanks are certified for loading barges and vessels
Assistant Logistics Operations Manager
Gulf Winds International
10.2015 - 01.2019
- Plan, direct, and coordinate the transportation operations within the organization that provide transportation services
- Oversee daily capacity planning and workload scheduling for the Houston terminal
- Effective communicator with experience in addressing sensitive HR situations and in 'coaching' others in pursuit of improved individual performance and/or behavioral changes
- Oversee management of the Dispatch Operations team of 10 in Houston & La Porte locations
- Communicate, enforce company policies, procedures, develops and implements safety briefings
- Driver retention goals within the dispatch group
- ELD compliance relative to Houston trucking operations
- Monitor daily, weekly, and monthly operational cost to maintain company’s profitability
- General knowledge of transportation industry and logistics
- Excel in Independent Contractor model within the transportation sector
- Implemented successful transition of gwiMove project device for Independent Contractors
- Delivers training modules to all new hire Independent Contractors
- Recognized for meeting expectations through effective planning and business execution, and for utilizing critical thinking, risk management, and business problem solving tools and skills
- Maintaining strong relationships with customer service, transportation, warehousing, & safety departments
Dispatcher
Gulf Winds International
08.2007 - 10.2015
- Expedited and routed movement of incoming and outgoing cargo and freight shipments in train and trucking terminals, and at port/shipping docks
- Determined the daily level of driver staffing to provide the best mix of responsiveness and productivity
- Record and document relative information and distribute to appropriate departments
- Troubleshoot and resolved potential pick up/delivery problems before they resulted in service issues
- Planned inbound/outbound schedules to support logistical requirement
- Maintained daily communications with all working drivers
- Prepared routes and calculating mileages for outbound and inbound scheduling
- Maintained accurate daily equipment lists so that all equipment is accounted for
- Coordinated container tracking, container placement, and driver safety
- Provided feedback in a timely manner to ensure dispatch quality
Export Lead Logistics Coordinator
Gulf Winds International
01.2007 - 08.2007
- Trained the team on customer needs, specifications, design targets, development process, design standards, techniques, and tools to improve team performance
- Coached team and customers on company policies and procedures including safety requirements
- Analyzed the import and export data to ensure completeness and accuracy of information
- Facilitated operations by creating templates, work orders and freight invoices in line with business requirements
- Tracked shipments from port of entry to delivery using an internal electronic dashboard called the GWI Track system
- Partnered and communicates with freight forwarders and customers to ensure that goods arrive on time and in good condition
- Received inbound cargo, tracked, and managed the cargo and equipment inventory
Education
H.S. Diploma -
Pasadena High School
Pasadena, TXSkills
- Logistics analysis
- Demand forecasting
- Transportation management
- Cross-functional coordination
- Shipping and receiving operations
- Operational management
- Team management
- Strategic sourcing
- Client relationship management
- Mentoring and training
- Transportation management systems
- Skilled in Microsoft, SAP, Visual Compliance
Education Certifications
- Pasadena High School, H.S. Diploma
- IMDG Code Hazardous Material Certificate
- John Maxwell – The 21 Irrefutable Laws of Leadership
- Reasonable Suspicion Training
- CSA Training
- Vision Mapping Training
- SAP 4Hana Training
- DEKRA Training: ISO 9001:2015 QMS Internal Auditor, 2023
Certification
IMDG Code Hazardous Material Certificate
John Maxwell – The 21 Irrefutable Laws of Leadership
Reasonable Suspicion Training
CSA Training
Vision Mapping Training
SAP 4Hana Training
DEKRA Training: ISO 9001:2015 QMS Internal Auditor 2023
Languages
Spanish
Full Professional
Timeline
Customer Account Specialist
INEOS Oligomers
08.2020 - Current
Logistic Coordinator
INEOS Oligomers
01.2019 - 08.2020
Assistant Logistics Operations Manager
Gulf Winds International
10.2015 - 01.2019
Business Founder/Owner
Tamayo Inc. Properties
01.2008 - Current
Dispatcher
Gulf Winds International
08.2007 - 10.2015
Export Lead Logistics Coordinator
Gulf Winds International
01.2007 - 08.2007
H.S. Diploma -
Pasadena High School
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