Monica Urbaez
The Villages,FL
Summary
Dynamic LPN Clinical Trainer with extensive experience at CenterWell Senior Primary Care (formerly The Villages Health). Skilled in developing and delivering effective clinical training programs, enhancing patient care through clear education, and supporting IV therapy practices. Known for excelling under pressure, optimizing clinical workflows, and ensuring adherence to safety and quality standards. Dedicated to fostering a compassionate, high‑performing clinical environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Trainer
Centerwell Senior Primary Care Eastport
10.2024 - Current
- Implemented personalized training regarding observation assessment decision-making and patient health guidance.
- individualized clinical instruction designed around staff learning methods.
- personalized education with clinical staff regarding clinic management preferences
- work with manager clinical training and acute care services to preserve, refine, establish clinical workflows and job aids.
- Refined instructional materials, acquired equipment and supplies, and utilized multiple learning modalities to improve instruction.
- Optimized clinical staff performance by articulating clear targets and sharing performance metrics.
- Oversaw medication administration by newly hired clinical staff to uphold patient safety standards. Facilitated training for transferee staff on proper medication administration techniques. Reviewed compliance with safety protocols during medication delivery.
- Acts as supportive team player and clinical leader, educating and advocating for exceptional patient care at all times.
- Developed training programs for clinical staff focused on patient-centric care and IV phlebotomy techniques. Administered EKGs and Holter monitors, enhancing diagnostic capabilities. Executed point-of-care testing and spirometry to expedite patient assessment processes. Supported providers during procedures by ensuring a sterile field was consistently maintained. Monitored HEDIS quality measures and promoted effective patient communication strategies.
- Delivered educational lectures and guided discussions on regular basis.
- Coordinated with clinical supervisor and trainers to deploy best practices improving clinical staff learning.
Clinical Assistant
The Villages Health at Mulberry
06.2016 - 10.2024
- Coordinated calls and faxes to pharmacies for submission of prescriptions and refills.
- Calmed anxious patients leading up to procedures, offering compassionate support and attentive listening.
- Performed clinical testing in the MA clinic , managed schedule for reclast, preop testing, PFT, prolia injection, Holter monitor application and removal, PT/INR testing, A1C testing, and patient education on Diabetes.
- Ensured accuracy of patient records by integrating detailed medical histories and test results.
- Executed comprehensive clinical protocols to ensure patient safety.
- Secured uninterrupted supply of medical resources by overseeing inventory status and initiating replenishment orders ahead of depletion.
- Contributed to minor surgical procedures by ensuring readiness of procedure room and thorough sterilization of instruments.
- Facilitated improved patient outcomes by informing and advising on appropriate treatment options and care.
- Partnered with medical and administrative personnel to sustain patient-centered, engaging, and compassionate environment.
LPN Team Lead
John Peter Smith Hospital
07.2013 - 05.2016
- Worked in Orthopedic and sports medicine dept,Neurology Clinic, Pain management, Women's health and GYN clinics, JPS Hospital Emergency Trauma I Department as float and IV Team starter in the ER, labor Delivery and infectious Disease.
- Set up and applied equipment like catheters and oxygen suppliers to improve patient care.
- Administered daily staff assignments and patient scheduling to facilitate efficient clinic coverage and processes.
- Provided direct quality care to patients through thorough evaluation of medical conditions and management of treatment protocols.
- Directed successful unit operations by ensuring quality nursing care for 40 to 70 patients each day in clinical environment.
- Managed team of 4-5 medical assistants, 3 LPNs, and non-clinical staff.
- Guaranteed HIPAA compliance through rigorous policy enforcement.
- delivered corrective action plans to DHS (Department of Health Services)
- Provided comprehensive care for victims of domestic violence presenting to urgent care clinic.
- Directed management of post-operative patients through entire discharge phase.
- Coordinated exchanges between patients and physicians to secure patient clarity on treatment plans.
Education
Nursing
Tarrant County College
Mansfield12-2015
Associate of Arts - LPN
Concorde College
Arlington, TX06-2011
Skills
- Emergency care
- Charting medication administration
- Nursing assessments
- Patient education
- Diabetes management
- Surgical care
- Outpatient care
- Patient management
- Intravenous therapy and blood withdrawal certification
- Policy and procedure compliance
- Student training
- Infection control
- Disease prevention
Certification
- CPR Certification
- IV Certification
- BLS Certification
- BAT certification
- Drug Testing Certification
- Epic user
- LCM system ( LaCorp communication Manager )
- Licensed by Florida nursing board
Timeline
Clinical Trainer
Centerwell Senior Primary Care Eastport
10.2024 - Current
Clinical Assistant
The Villages Health at Mulberry
06.2016 - 10.2024
LPN Team Lead
John Peter Smith Hospital
07.2013 - 05.2016
Nursing
Tarrant County College
Associate of Arts - LPN
Concorde College