Vanessa Laureano
Brooklyn,NY
Summary
Dynamic, results-oriented professional with over 20 years of diverse experience in healthcare, legal, nonprofit, and corporate sectors. Recognized for exceptional organizational, communication, and problem-solving abilities, with a proven track record in managing complex administrative functions and coordinating impactful training programs that enhance executive leadership support. Expertise in onboarding, staff education, quality improvement initiatives, and fostering cross-departmental collaboration drives operational excellence. Bilingual in Spanish with strong proficiency in EMR systems, Microsoft Office Suite, and various virtual meeting platforms enhances engagement in multifaceted environments.
Overview
2019
2019
years of professional experience
Work History
Clinical Trainer
VillageCareMax
New York, NY
2024 - 2025
- Facilitated engaging new hire onboarding sessions, ensuring seamless integration into company culture, policies, and procedures.
- Delivered non-clinical training materials, including presentations, job aids, and e-learning modules tailored to various learner needs.
- Collaborated with department leaders to identify training gaps and customize content to align with role-specific expectations.
- Monitored training effectiveness through feedback, assessments, and performance metrics, continuously improving onboarding outcomes.
- Ensured onboarding programs aligned with organizational policies, compliance standards, and role-specific expectations.
- Facilitated onboarding processes for new hires, ensuring compliance with regulatory standards.
- Delivered interactive training sessions for 2-5 new hires that promoted knowledge retention, cultural integration, and job readiness from day one.
- Maintained and updated educational materials, job aids, and learning resources to ensure content remains accurate and current.
- Partnered with cross-functional teams to support new hire success and enhance the overall onboarding experience.
Quality Improvement Specialist/Staff Educator
ArchCare Community Life
New York, NY
2019 - 2024
- Created a cross-training program ensuring staff members were able to perform confidently and effectively in all positions.
- Supported the Clinical Educator Supervisor in staff education and training initiatives.
- Delivered bi-weekly training for 5 - 10 new employees on the organization's EMR system as part of new hire orientation.
- Trained staff on the pDoc application for Care Plan management.
- Coordinated with IT for new employee setup, including file organization and office equipment.
- Created and updated workflows for current and new employees to streamline processes.
- Developed and administered quizzes for In-Service training sessions.
- Composed a user training guide for onboarding new employees.
- Provided ongoing educational support for the EMR system during off-training weeks as needed.
- Generated quarterly reports on falls for the Quality Manager.
- Investigated critical events for members using the Critical Events Module in the EMR.
- Managed downloading, uploading, and creating spreadsheets for Critical Events data.
- Served as a backup to the Grievances Module to ensure continuity of operations.
Administrative Assistant/Office Manager
ArchCare Community Life
New York, NY
2013 - 01.2019
- Supported Senior Directors of Operations and Compliance.
- Assisted with administrative tasks for the MLTC program to ensure smooth operations.
- Prioritized tasks, managed directors' schedules, and align with office goals.
- Oversaw daily office administration.
- Maintained over 50 timecards, payroll records, and reports for employees and office operations.
- Coordinated workflow, set up files, and office equipment for new hires.
- Liaised with Finance to ensure invoice and accounts payable accuracy.
- Created a training guide for onboarding new employees.
- Managed daily office operations to ensure efficient workflow and communication.
Development Administrative Assistant
Maimonides Medical Center
New York, NY
01.2009 - 01.2013
- Supported the Chief Development Officer and executives in daily operations.
- Managed daily administrative tasks for the Development Department.
- Coordinated and managed a dynamic calendar, scheduling meetings with internal and external contacts.
- Acted as a liaison between senior hospital staff and board members to achieve department goals.
- Managed the Development Database (Raiser's Edge), including gift processing and donor acknowledgment letters for over 20-40 daily gift donations.
- Maintained records for contributions, including batches, paper files, and reports.
- Assisted with fundraising activities and special events as needed.
- Coordinated with the Finance Department to ensure accurate gift/donation records and deposits.
- Organized and maintained digital and physical filing systems for improved information retrieval.
Education
Bachelor of Arts - Psychology
Touro College
New York (City), NYSkills
- Remote training proficiency
- Skilled in utilizing TruChart and Guiding Care for electronic medical records management
- Experienced with e-learning platforms
- Skilled in Microsoft Office applications
- Experienced with virtual meeting platforms
- Experienced with Kronos payroll management
- Experience with Raiser’s Edge and DocuSign
- Clear and concise communication skills
- Fluent in English and Spanish
Languages
Spanish
Native or Bilingual
Timeline
Development Administrative Assistant
Maimonides Medical Center
01.2009 - 01.2013
Clinical Trainer
VillageCareMax
2024 - 2025
Quality Improvement Specialist/Staff Educator
ArchCare Community Life
2019 - 2024
Administrative Assistant/Office Manager
ArchCare Community Life
2013 - 01.2019
Bachelor of Arts - Psychology
Touro College