Monica Valadez
Roswell,NM
Summary
Professional hospitality leader with solid experience managing operations and staff in fast-paced, overnight setting. Proven ability to lead teams, ensure guest satisfaction, and adapt to evolving situations. Strong expertise in conflict resolution, staff training, and maintaining high service standards. Known for reliability, flexibility, and strong focus on achieving operational goals.
Overview
31
31
years of professional experience
Work History
Night Manager
Farmer's Country Market
800 W. Hobbs St
08.2021 - Current
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
- Observed and monitored store's security cameras to reduce retail crimes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Waitress
Cerritos Mexican Kitchen
2309 N Main St
05.2014 - 05.2015
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Shift Manager
SUBWAY®Restaurants
1701 W. 2nd St
08.2004 - 09.2005
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Shift Manager
Burger King
09.1994 - 01.1998
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
High School Diploma -
Las Cruces High
Las Cruces, NM05.1999
Skills
- People management
- Security awareness
- Reservations management
- Complaint handling
- Customer service focus
- Customer service
- Conflict resolution
- Team performance monitoring
- Strong leadership
Timeline
Night Manager
Farmer's Country Market
08.2021 - Current
Waitress
Cerritos Mexican Kitchen
05.2014 - 05.2015
Shift Manager
SUBWAY®Restaurants
08.2004 - 09.2005
Shift Manager
Burger King
09.1994 - 01.1998
High School Diploma -
Las Cruces High