Monica Valencia
West Palm Beach,FL
Summary
Dynamic leader with extensive experience at United Parcel Service, UPS, excelling in safety compliance and problem-solving. Spearheaded process improvements, enhancing team productivity and customer service. Proven track record in supply chain optimization and performance optimization, mentoring teams to exceed goals. Skilled in airport security regulations, demonstrating a commitment to excellence and safety.
Overview
20
20
years of professional experience
Work History
Air Ramp Supervisor
United Parcel Service, UPS
02.2025 - Current
- Supervised and coordinated ground crews loading, unloading and securing aircraft cargo.
- Exceeded customer expectations by consistently delivering high-quality service within strict deadlines for cargo handling operations.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in job performance.
- Contributed to company growth by identifying areas for expansion or improvement within the Air Ramp Supervisor role.
Preload Supervisor
United Parcel Service, UPS
01.2024 - 01.2025
- Conducted performance evaluations for staff members, identifying areas for improvement and developing action plans for growth.
- Managed scheduling of employees, ensuring adequate staffing levels were maintained during peak periods or absences.
- Mentored new hires on company policies and procedures, ensuring successful integration into the team and adherence to best practices from day one.
- Developed strong relationships with drivers to facilitate smooth handoffs of packages between shifts.
Local Sort Supervisor
United Parcel Service, UPS
02.2022 - 01.2024
- Enhanced team productivity by providing regular training and performance feedback.
- Mentored junior staff members to develop their skills and advance within the organization.
- Implemented process improvements, resulting in faster package handling times.
- Assisted in recruiting, hiring, and onboarding new employees to build a high-performing team.
Scale House Attendant
Waste Corperation of America
06.2016 - 02.2022
- Operated weigh scales and issued tickets when necessary.
- Answered customer calls professionally and routed to appropriate person.
- Dispatched orders to drivers for efficiency.
- Complied with safety regulations to avoid potential injuries and support company goals.
Automotive Detailer
New Country Auto Center
05.2005 - 04.2009
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collaborated with team members to ensure consistent quality and timely completion of tasks.
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
- Washed cars and trucks daily for auto dealership.
Education
GED -
Mason Center
Durango, CO01.2006
Skills
- Safety compliance
- Supply chain optimization
- Airport security regulations
- Incident reporting
- Performance optimization
- Problem-solving
- Customer service
Timeline
Air Ramp Supervisor
United Parcel Service, UPS
02.2025 - Current
Preload Supervisor
United Parcel Service, UPS
01.2024 - 01.2025
Local Sort Supervisor
United Parcel Service, UPS
02.2022 - 01.2024
Scale House Attendant
Waste Corperation of America
06.2016 - 02.2022
Automotive Detailer
New Country Auto Center
05.2005 - 04.2009
GED -
Mason Center
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