Monica Varela

• Managed front desk operations, providing exceptional customer service to enhance client satisfaction.
• Coordinated appointment scheduling and maintained accurate records in electronic management systems.
• Trained new staff on company policies and customer service protocols to ensure consistency in operations.
• Developed and implemented streamlined processes for handling inquiries, improving response times significantly.
• Updated client records regularly, ensuring accurate contact information was readily available for future communications or follow-ups.

• Maintained constant surveillance of the pool area to ensure safety and prevent accidents
• Assessed swimmers' abilities and provided constructive feedback for improvement
• Provided excellent customer service by greeting customers, answering questions, and addressing concerns
• Provided swim instruction to individuals of all ages and skill levels, ensuring a safe and enjoyable learning environment
• Ensured safety protocols were followed at all times during lessons by closely monitoring swimmers and maintaining a vigilant presence
• Adapted teaching strategies to accommodate different learning styles and abilities, fostering an inclusive environment for all students
• Implemented effective teaching methods, including demonstrations, drills, and hands-on practice sessions to enhance students' swimming abilities
• Certified in CPR and First Aid through American Red Cross to respond to medical emergencies.

• Provided attentive and nurturing care for children ranging in age from infants to pre-teens
• Established a safe and engaging environment by childproofing the home and implementing age-appropriate activities
• Maintained open communication with parents, providing regular updates on their child's well-being and daily activities
• Managed bedtime routines, ensuring children were settled comfortably for a restful night's sleep
• Built strong relationships with families through trustworthiness, reliability, and professionalism
• Organized fun outings to parks, museums, libraries, or other recreational facilities to encourage socialization and exploration
• Engaged children in educational playtime activities, promoting cognitive development and creativity

Cashier/ Customer Service

• Managed cash transactions, operated cash registers, and processed payments accurately and efficiently.
• Provided excellent customer service, addressed customer inquiries, and resolved issues to ensure customer satisfaction.
• Maintained a clean and organized checkout area, restocked items, and assisted in inventory management.
• Collaborated with team members to handle busy periods and ensure a smooth customer experience.
• Resolved customer inquiries through effective communication and problem-solving techniques.

Smoothie Barista

• Created a wide variety of delicious smoothies, ensuring consistency in taste and quality with every blend.
• Interacted with customers to understand their preferences and dietary needs, customizing smoothie recipes accordingly.
• Managed inventory of ingredients, restocked supplies, and communicated with suppliers to ensure a fresh and diverse selection of produce.
• Educated customers about the nutritional benefits of different ingredients and provided suggestions for healthier alternatives in their smoothies.
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns