Margarita Acuña
Dallas,Texas
Summary
Grasps company initiatives quickly as a customer service agent, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CarrollCLEAN
Garland, TX
09.2019 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times
- Communicated with vendors regarding back order availability, future inventory and special orders
- Responded to customer requests for products, services and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Customer Care Representative/U-Box Transport
U-Haul International Inc.
Dallas, TX
11.2018 - 02.2019
- Dropped and hooked trailers and changed configuration of equipment when necessary
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across 200-mile transports
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
Assistant General Manager
Pizza Hut-Wingstreet
Dallas, TX
12.2017 - 11.2018
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
Crew Trainer
McDonald's Restaurant
Cleveland, TX
07.2015 - 11.2017
- Mentored junior employees to improve performance, food safety and customer service
- Set positive example for team members by providing high-quality, efficient service
- Handled over $8,000 worth of daily credit card and cash payments
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Education
High School Diploma -
Shepherd High School
Shepherd, TX05.2017
Skills
- Team leadership expertise
- Staff training/development
- Excellent written and oral communication
- Key holder experience
Certification
- OSHA
- Forklift Operation
Timeline
Customer Service Representative
CarrollCLEAN
09.2019 - Current
Customer Care Representative/U-Box Transport
U-Haul International Inc.
11.2018 - 02.2019
Assistant General Manager
Pizza Hut-Wingstreet
12.2017 - 11.2018
Crew Trainer
McDonald's Restaurant
07.2015 - 11.2017
High School Diploma -
Shepherd High School