Monica Vasquez
LaBelle,FL
Summary
Compliance Management with expertise in evaluating records and digital information to identify risk and compliance issues. Demonstrates strong organizational and analytical skills with a keen attention to detail. Proven ability to thrive in fast-paced environments while mastering new skills quickly. Recognized for a strong work ethic, adaptability, and exceptional interpersonal abilities.
Overview
21
21
years of professional experience
Work History
Gaming Commisson Supervisor
Seminole Tribe of Florida
Immokalee, fl
05.2021 - Current
- Supervised daily gaming operations to ensure regulatory compliance.
- Trained staff on game rules and customer service standards.
- Conducted regular audits to evaluate adherence to compliance procedures.
- Developed training materials for educating staff on compliance practices.
- Assigned duties based on availability, skills, and job requirements.
- Collaborated with legal teams to interpret regulations impacting operations.
- Maintained accurate records of transactions and personnel schedules.
- Assisted in preparing reports for regulatory agencies and stakeholders.
Gaming Commission Agent
Seminole Tribe of Florida
Immokalee, FL
11.2020 - 05.2021
- Oversee gaming activities in accordance with State and Tribal regulations.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Ensured all policies and procedures are being adhered to by tribal gaming operations.
Customer Service Rep, Dual Rate Supervisor
Seminole Casino Hotel Immokalee
Immokalee, FL
12.2012 - 11.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed positive business relationships with personnel and guests and built environment of mutual respect.
- Assisted inexperienced guests in learning game rules and procedures to enable enjoyable playing experiences.
- Set up and activated customer accounts.
Casino Cage Cashier/Specialty Banker
Seminole Casino Hotel Immokalee
Immokalee, FL
08.2006 - 12.2012
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Redeemed coins and tokens for cash at customer request.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Prepared paperwork, balance sheets and documents in accordance with standards and procedures and within guidelines of internal controls.
- Sold casino chips, tokens or tickets.
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
- Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
- Documented monetary exchanges and transaction reconciliations.
- Exchanged money, credit, tickets or casino chips for patrons.
- Checked identifications to verify patrons' ages.
Front Office Cashier
U-Save Supermarket
Labelle , FL
07.2004 - 08.2006
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Kept register terminal area and store clean and orderly.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Helped with purchases, locating items and signing up for rewards programs.
- Processed sales, returns and exchanges using POS register system.
- Performed cash count-out at end of each shift and addressed all queries from customers.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Built and maintained productive relationships with employees.
- Managed cashier shifts and breaks.
Education
High School Diploma -
Labelle High School
Labelle, FL05.2006
Skills
- Policy Review
- Floor Regulations
- Organizational Skills
- Active Listening
- Customer Service
- Training & Development
- Critical Thinking
- Microsoft Office
- Friendly, Positive Attitude
- Computer Skills
- People Skills
- Work Ethic
- Basic Math
- Reliable and Trustworthy
- Team Building
- Working Collaboratively
Timeline
Gaming Commisson Supervisor
Seminole Tribe of Florida
05.2021 - Current
Gaming Commission Agent
Seminole Tribe of Florida
11.2020 - 05.2021
Customer Service Rep, Dual Rate Supervisor
Seminole Casino Hotel Immokalee
12.2012 - 11.2020
Casino Cage Cashier/Specialty Banker
Seminole Casino Hotel Immokalee
08.2006 - 12.2012
Front Office Cashier
U-Save Supermarket
07.2004 - 08.2006
High School Diploma -
Labelle High School
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