Monica Vaucher
Austin
Summary
Dynamic firearms outfitter with a proven track record at Cabela's, excelling in client relationship building and customer service. Recognized for enhancing customer satisfaction through tailored recommendations and efficient transaction processing. Adept at mentoring team members and maintaining safety protocols, ensuring a secure and collaborative retail environment.
Overview
6
6
years of professional experience
Work History
Firearms Outfitter
Cabela's
05.2022 - Current
- Enhanced customer satisfaction by providing personalized firarm outfit recommendations based on individual preferences and needs.
- Processed customer transactions efficiently, handling cash and credit card payments accurately and securely.
- Processed 4473 background checks
- Mentored newer team members on best practices for customer service, product knowledge, and store operations, contributing to a unified and successful store environment.
- Provided exceptional customer service during high-volume periods such as holidays or sales events while maintaining a calm demeanor under pressure.
Firearms Sales Associate
Academy Sports and Outdoors
04.2019 - 05.2022
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
- Processed as many as [Number] background checks daily using both [Software] and traditional NICS phone-in checks.
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
- Processed transactions efficiently using point-of-sale systems while adhering to strict security protocols related to firearm sales transactions.
Education
Garfield
San Diego, CASkills
- Client relationship building
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
Timeline
Firearms Outfitter
Cabela's
05.2022 - Current
Firearms Sales Associate
Academy Sports and Outdoors
04.2019 - 05.2022
Garfield
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