Monica Vega
Dallas,TX
Summary
Certified healthcare professional with extensive phlebotomy expertise and proven ability to meet high standards in medical environments. Consistently delivers accurate and safe blood collection while prioritizing patient comfort and care. Known for strong collaboration and adaptability in dynamic clinical settings, with focus on achieving superior patient outcomes and maintaining meticulous work ethic.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Homehealth Care Nurse
Agapy Home Healthcare Nurse
Mesquite, TX
01.2017 - Current
- Improved patient outcomes by developing and implementing individualized care plans.
- Assisted patients with activities of daily living, fostering independence while ensuring safety at all times.
- Collaborated with interdisciplinary healthcare teams for comprehensive patient care.
- Educated patients and families about disease management, promoting self-care and adherence to treatment plans.
- Enhanced patient satisfaction through compassionate and attentive nursing care.
- Led patient education sessions on topics such as nutrition, medication management and safety precautions within the home environment.
- Provided skilled wound care, managing complex cases with various stages of healing.
- Developed strong rapport with patients and families, building trust through empathetic communication skills.
- Managed chronic conditions such as diabetes and hypertension, closely monitoring vital signs and adjusting treatments as necessary.
- Ensured timely medication administration to support patients'' health and wellbeing.
- Reduced hospital readmissions by providing thorough discharge planning and follow-up services.
- Provided physical assessments, medication, and chronic disease management to home health patients.
Service Administrator
Tovar’s Roofing Sheet&Metal LLC
Dallas, TX
01.2017 - Current
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Implemented quality control measures resulting in a significant reduction in errors within the department.
- Proactively identified recurring issues from customer feedback data analysis which informed process improvements benefiting both clients' experience and operational efficiency.
- Improved inventory management through diligent tracking of supplies usage patterns leading to reduced waste and optimized reordering schedules.
- Monitored service performance metrics, identifying areas for improvement and recommending solutions.
- Developed and maintained comprehensive databases of service history, facilitating easy access to relevant information for faster problem resolution and informed decisionmaking.
- Organized regular team meetings for better communication, fostering a positive work environment conducive to productivity.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
Education
NCCT - Phlebotomy Technician
Phlebotomy Training Specialist
Arlington, TX03-2025
Skills
- Home safety evaluation
- Dementia care
- Care coordination
- Catheter care
- Multicultural competence
- Behavioral health
- Respiratory care
- Nutrition support
- Decision-making
- Chronic disease management
- Customer service
- Documentation and reporting
- Team leadership
- Recording vital signs
- Patient monitoring
- Clinical assessment
- Family support
- Venipuncture
- Laboratory safety protocols
- Specimen handling
- Specimen Processing
- HIPAA Regulation
- CLIA Regulations
- CLIA Waived testing/POCT
- CLSI Compliments
- OSHA Compliance
- ICD/CPT Coding
- Chain of Custody
- Specimen Collection
- Patient Interviews
- UA
- Medical Terminology
- Anatomy
- Slide Preparati
- CLIA Waived testing/POCT
- CLSI Compliments
- OSHA Compliance
- ICD/CPT Coding
- Chain of Custody
- Specimen Collection
- Patient Interviews
- UA
- Medical Terminology
- Anatomy
- Slide Preparati
Certification
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Homehealth Care Nurse
Agapy Home Healthcare Nurse
01.2017 - Current
Service Administrator
Tovar’s Roofing Sheet&Metal LLC
01.2017 - Current
NCCT - Phlebotomy Technician
Phlebotomy Training Specialist