Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Monica Vega

Dallas,TX

Summary

Certified healthcare professional specializing in phlebotomy with a track record of delivering accurate blood collection in high-pressure medical environments. Expertise in venipuncture techniques and patient safety protocols ensures optimal patient care and comfort. Proven ability to collaborate effectively within clinical teams, contributing to enhanced patient outcomes and satisfaction. Bilingual skills enhance communication with diverse patient populations.

Overview

1
1
Certification
1
1

Year of experience

Work History

Homehealth Care Nurse

Agapy Home Healthcare Nurse
Dallas, TX
01.2017 - Current
  • Improved patient outcomes by developing and implementing individualized care plans.
  • Assisted patients with activities of daily living, fostering independence while ensuring safety at all times.
  • Collaborated with interdisciplinary healthcare teams for comprehensive patient care.
  • Educated patients and families about disease management, promoting self-care and adherence to treatment plans.
  • Enhanced patient satisfaction through compassionate and attentive nursing care.
  • Led patient education sessions on topics such as nutrition, medication management and safety precautions within the home environment.
  • Provided skilled wound care, managing complex cases with various stages of healing.
  • Developed strong rapport with patients and families, building trust through empathetic communication skills.
  • Managed chronic conditions such as diabetes and hypertension, closely monitoring vital signs and adjusting treatments as necessary.
  • Ensured timely medication administration to support patients'' health and wellbeing.
  • Reduced hospital readmissions by providing thorough discharge planning and follow-up services.
  • Provided physical assessments, medication, and chronic disease management to home health patients.

Service Administrator

Tovar’s Roofing Sheet&Metal LLC
01.2017 - Current
  • Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
  • Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
  • Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
  • Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
  • Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
  • Implemented quality control measures resulting in a significant reduction in errors within the department.
  • Proactively identified recurring issues from customer feedback data analysis which informed process improvements benefiting both clients' experience and operational efficiency.
  • Improved inventory management through diligent tracking of supplies usage patterns leading to reduced waste and optimized reordering schedules.
  • Monitored service performance metrics, identifying areas for improvement and recommending solutions.
  • Developed and maintained comprehensive databases of service history, facilitating easy access to relevant information for faster problem resolution and informed decisionmaking.
  • Organized regular team meetings for better communication, fostering a positive work environment conducive to productivity.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Updated customer service database with new information, address changes and contact details.

Education

NCCT - Phlebotomy Technician

Phlebotomy Training Specialist
true
03-2025

Skills

  • Venipuncture techniques
  • LPN oversight
  • HIPAA compliance
  • Clinical documentation and reporting
  • Multitasking Abilities
  • Immunizations and vaccinations
  • Clinical documentation
  • Recording vital signs
  • Chronic disease management
  • Patient care coordination
  • Medical terminology
  • Healthcare documentation
  • Interpersonal communication

Certification

  • National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
  • Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
  • ANE Certified (2025)

Languages

Spanish
Professional
English
Professional

References

Shan Evans

  • Professional Instructor/ Director
  • Phone:(469)783-9552 Email: shan_kelley@yahoo.com

Timeline

Homehealth Care Nurse

Agapy Home Healthcare Nurse
01.2017 - Current

Service Administrator

Tovar’s Roofing Sheet&Metal LLC
01.2017 - Current

NCCT - Phlebotomy Technician

Phlebotomy Training Specialist

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