Monica Villalobos
Graham,WA
Summary
Hardworking bilingual and passionate job seeker with strong organizational skills eager to secure Patient Access position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
NeighborCare Health
09.2010 - Current
- Assisted clients with completion of applications and paperwork.
- Maintained certification with Washington Health Plan Finder as Navigator.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Knowledge of State, Federal and Private Insurance verification and Identification .
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Adhere to strict OSHA guidelines.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Patient Service Representative
NeighborCare Health
04.2009 - 09.2010
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Resolved billing inquiries and disputes in timely fashion.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified insurance eligibility and coverage for patients.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Adhere to strict HIPAA and OSHA guidelines.
Patient Service Representative
Guidance Staffing Agency
11.2008 - 04.2009
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Adhere to strict OSHA guidelines and certification.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Receptionist/Medical Biller and Coder
Professional Billing Associates
07.2005 - 07.2008
- Verified signatures and checked medical charts for accuracy and completion.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Established relationships with customers to encourage payment of delinquent accounts.
- Generated and distributed monthly customer statements.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
No Degree - Medical Administrative Assistant
Bryman Corinthian College
Renton, WA09.2005
GED -
Seattle Central Community College
Seattle, WA06.2004
Skills
- Enrollment Procedures
- Bilingual Spanish
- Patient Data Processing
- Insurance Verification
- Patient Scheduling
- Computer Proficiency
- Effective Communication Skills
Certification
Washington Health Plan Finder Navigator Affordable Care Act
OSHA
HIPAA
Timeline
Eligibility Specialist
NeighborCare Health
09.2010 - Current
Patient Service Representative
NeighborCare Health
04.2009 - 09.2010
Patient Service Representative
Guidance Staffing Agency
11.2008 - 04.2009
Receptionist/Medical Biller and Coder
Professional Billing Associates
07.2005 - 07.2008
No Degree - Medical Administrative Assistant
Bryman Corinthian College
GED -
Seattle Central Community College
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