Monica Corona-Villanueva

• Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
• Contributed to positive work culture through active participation in team building activities fostering camaraderie among colleagues.
• Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
• Increased accuracy in document preparation by proofreading all materials thoroughly before distribution to relevant parties.
• Streamlined workflow processes for increased productivity with attention to detail in task prioritization and delegation.
• Trained new employees on company policies, procedures, and software applications for seamless integration into team.
• Safeguarded sensitive information by adhering to strict confidentiality protocols when handling inmate files or correspondence.
• Edited and proofread documents for accuracy and completeness.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Processed incoming and outgoing mail and packages according to established procedures.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Compiled and analyzed data to produce reports.
• Assisted with onboarding of new employees.
• Informed and supported business leaders through consistent communication and administrative support duties.
• Edited documents to keep company materials free of grammar errors.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Oversaw inventory management, optimizing supply levels to eliminate shortages and reduce overhead expenses.
• Reduced turnaround times for document processing through regular staff training and performance evaluations.
• Developed comprehensive procedural manuals for office services tasks, enhancing consistency in task execution across teams.
• Supervised daily mail distribution, minimizing delivery errors and improving overall organizational effectiveness.
• Trained new staff members on company policies and procedures, leading to higher productivity rates among employees at all experience levels.
• Improved office efficiency by streamlining processes and implementing new filing systems.
• Served as the primary point of contact for office-related inquiries from both internal and external personnel, providing timely resolutions to maintain smooth operations.
• Promoted a positive workplace culture by fostering open communication channels between staff members across departments.
• Handled confidential documents with discretion, ensuring the security of sensitive information within the institution.
• Created, maintained and updated filing systems for paper and electronic documents.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

• Acted as Out of Class Correctional Case Records Analyst (CCRA). Reviewed, analyzed, audited and interpreted court commitment orders and legal mail to determine sentences, credits, new cases, additional time, new calculation of sentence, sentence modifications, and counts in very precise manner as to not make any errors. Followed Court rules and regulations to update information as needed and handled sensitive and confidential documents. Required knowledge of how to read inmate's criminal history sheet (Rap sheet) and report any changes to Department of Justice (DOJ). Utilized SOMS, ERMS, CLETS, Word and Excel computer programs.
• Resolved discrepancies in data entries by conducting thorough investigations and collaborating with relevant departments for clarification when necessary.
• Assisted in audits by maintaining accurate and up-to-date records, ensuring compliance with industry regulations.
• Optimized search functionality within databases, expediting retrieval of critical information when needed.
• Reduced time spent searching for misplaced files by meticulously organizing physical and digital repositories according to established guidelines.
• Maintained confidentiality in handling sensitive materials, protecting company and client information from unauthorized access or disclosure.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Updated reports, managed accounts, and generated reports for company database.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Managed office operations while scheduling appointments for department managers.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
• Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Coordinated special projects and managed schedules.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Coached new hires on company processes while managing employees to achieve maximum production.