Summary
Overview
Work History
Education
Skills
Timeline
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Monica Wakio

Renton,WA

Summary

Motivated individual brings focus on team-work and has a desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment.

Overview

4
4
years of professional experience

Work History

Shift Manager

Popeyes® Louisana Kitchen
06.2022 - 04.2023
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Coached employees on interactions with customers to drive exceptional service.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Documented receipts, employee hours and inventory movement.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.

Cashier/Customer Service

Whataburger
09.2021 - 01.2022
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Took customers orders and served them.

Packer and Picker

Alphabroder
08.2020 - 11.2020
  • Picked products from designated locations using various tools.
  • Used tablet to identify and correctly pick items from shelves and on to correct boxes on the picking mule.
  • Arranged apparel into designated boxes and taped them.
  • Delivered the boxes to the belt for shipment.
  • Housekeeping at the end of the shift.

Package Handler/Sorter

FedEx Ground
03.2020 - 07.2020
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Examined and inspected containers, materials and products to meet packing specifications.
  • Organizing orders on designated pallets
  • Wrapping pallets

Cashier

Dogs N Fry’s
03.2019 - 08.2019
  • Lead front end cashier
  • Open front end of restaurant and get it ready for business.
  • Restock and clean restaurant before and after operations.
  • Welcome and take customer’s orders then report them back to the kitchen to be prepared.
  • Serve tables and check on customers.
  • Clean up restaurant after customers left and restocked what was needed.
  • Handle all the money that was coming in everyday from customers.
  • Taking phone orders.
  • Counting the register at the end of shift and making sure everything was cleaned and ready for the following shift.

Education

High School Diploma -

North High School
Worcester, MA
05.2018

Skills

  • Decision Making
  • Fast learning
  • Ability to complete tasks on time
  • Training other employees
  • Teamwork and Collaboration

Timeline

Shift Manager

Popeyes® Louisana Kitchen
06.2022 - 04.2023

Cashier/Customer Service

Whataburger
09.2021 - 01.2022

Packer and Picker

Alphabroder
08.2020 - 11.2020

Package Handler/Sorter

FedEx Ground
03.2020 - 07.2020

Cashier

Dogs N Fry’s
03.2019 - 08.2019

High School Diploma -

North High School

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