Monica Wenzel

• Addressed and resolved vendor inquiries related to accounts payable, ensuring effective communication and timely updates on invoice payments
• Collaborated with vendors to maintain accurate information within various systems, including CASIS and PeopleSoft, enhancing data integrity and vendor relations

• Provided comprehensive assistance to clients in understanding and accessing HR Benefits ensuring clarity and customer satisfaction
• Facilitated seamless benefits acquisition for consumers by addressing inquiries and resolving related issues.

• Managed high-volume of inbound and outbound calls, providing detailed information and assistance with Health Care Marketplace applications
• Guided customers through selection of cost-effective health insurance options, ensuring understanding of available plans

• Effectively handled incoming and outgoing calls related to proxy voting, ensuring accurate data entry and maintenance of records
• Assumed responsibility for compiling client information through detailed online research

Managed full cycle of debt collection, facilitating payment plan arrangements and negotiating settlements to resolve outstanding debts

• Maintained accurate records of all communications and transactions, ensuring data integrity in computer systems through diligent input and monitoring.

• Negotiated with creditors to facilitate debt reduction or restructuring, improving clients' financial stability
• Assisted business owners in repairing credit profiles through strategic financial consultations and planning.

• Efficiently processed and recorded information for proxy voting through meticulous management of inbound and outbound calls
• Conducted thorough online research to compile and update essential client information within company databases.

• Handled high volume of incoming and outgoing communications related to proxy voting, ensuring accurate data entry and information management
• Conducted thorough online research to compile and verify essential client information, supporting client service efforts and data integrity.
• Streamlined call center processes for improved efficiency and reduced wait times.

• Managed customer surveys through outbound calls and accurately recorded information in database, ensuring efficient data entry and information management.

Addressed customer inquiries and provided assistance for home owners

insurance, ensuring accurate and timely responses to all calls

Recorded and maintained client information in database, upholding strict data integrity and confidentiality standards.