Monica Whitaker
Marietta,GA
Summary
Positive, problem-solving mindset with knack for innovation and delivering tailored solutions. Well-versed in technical troubleshooting and systems integration, possessing strong analytical and programming skills. Dedicated to driving impactful results through creative and effective solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Business Representative
Equifax
03.2021 - Current
- I successfully facilitated the onboarding of accounts for ADT Security, enabling them to deliver security services to third-party developments. Additionally, I have onboarded Child & Family Services to strengthen the protection of minors' identities against fraudulent activities.
- I have effectively managed daily operations for auto and mortgage resellers like Open Dealer Exchange, National Credit Center, Informativ, CoreLogic Credco, and Advantage Credit. This role involved helping customers with product updates, FICO score changes, address changes, legal name changes, and managing invoices worth $156 million, which generated over $50 million in revenue.
- I successfully designed and implemented new account numbers for the customers additional branch locations that utilize API connectors.
- Each month, I create detailed volume and active subcode reports for M&T Bank using Tableau. I collect and analyze data to highlight trends and present key insights visually. My reports enable the bank to make informed decisions based on performance indicators, ensuring stakeholders can easily understand the information.
- I analyze pricing contracts to ensure they accurately reflect the charges to customers and make necessary adjustments based on current business requirements.
- Maintained connections with clients through proactive communication, supporting lead generation and partner satisfaction.
Commercial Cleaner
ProClean
05.2021 - Current
- Kept building entryway glass clean and polished for professional presentation.
- Wiped down conference tables and reception desks to remove smears and fingerprints on surfaces.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Performed inventory management to keep storage areas and carts well-stocked.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Adhered to company policies for appearance, thoroughness and facility security.
- Emptied wastebaskets to transport trash and waste to disposal area.
Credit & Account Services Representative III/Fraud Investigator
Comcast Cable
10.2014 - 05.2021
- Complete weekly audits on customers inquiring of service to determine eligibility and to identify fraudulent activity.
- Determine settlement amounts on written off accounts to decrease volume in non-pay disconnects.
- Investigate suspicious cases of identity theft by using vital record systems and documents to reduce potential fraudulent account opening.
- Coordinate and analyze data to determine financial savings and submit month-to-date quota updates.
- Prepare and submit reports of fraud cases to security department and other officials for further actions.
Collections Specialist I
Carmax Auto Finance
10.2013 - 10.2014
- Managed accounts with up to 30 days delinquency, which included maintaining files, documenting collection efforts, and posting payments.
- Consulted with customers to make payment arrangements to bring accounts to current status to reduce default accounts and repossessions.
Customer Service Representative
Dominos Pizza
02.2009 - 10.2013
Customer Service Representative
Alorica, Inc
10.2012 - 05.2013
- Consulted with new and existing business customers inquiring of offers by identifying needs and recommending products and services in order to provide an exceptional customer experience.
- Performed technical support through troubleshooting and escalating calls as needed to assist clients in maintaining productivity.
Cashier
Zaxby’s
05.2011 - 12.2011
Education
Bachelor of Science - Technical Communications
Chattahoochee Technical College
Marietta, GASkills
- Productivity and Time Management
- Strong Work Ethic
- Analysis & Decision Making
- Innovation
- Research
- Auditing
- Problem Solving
- Investigative
- Application support
- Business process improvement
- Supplier management
Certification
- Excel Expert Certification – Microsoft Office Specialist, Expert (Office 365 and Office 2019).
- SQL Database Developer Certification – Microsoft or other vendors.
Techinal Skills
Microsoft Suite (Excel, Word, Outlook, PowerPoint), CDV Provisioning, Equifax,
Verint, CSG, Einstein, Salesforce, Tableau
Timeline
Commercial Cleaner
ProClean
05.2021 - Current
Senior Business Representative
Equifax
03.2021 - Current
Credit & Account Services Representative III/Fraud Investigator
Comcast Cable
10.2014 - 05.2021
Collections Specialist I
Carmax Auto Finance
10.2013 - 10.2014
Customer Service Representative
Alorica, Inc
10.2012 - 05.2013
Cashier
Zaxby’s
05.2011 - 12.2011
Customer Service Representative
Dominos Pizza
02.2009 - 10.2013
- Excel Expert Certification – Microsoft Office Specialist, Expert (Office 365 and Office 2019).
- SQL Database Developer Certification – Microsoft or other vendors.
Bachelor of Science - Technical Communications
Chattahoochee Technical College
Similar Profiles
Peesari Peesari null
Senior AWS Data Engineer at EquifaxSenior AWS Data Engineer at Equifax
David M. CowdryDavid M. Cowdry
Data Visualization Analyst at EquifaxData Visualization Analyst at Equifax
Sebastián Phillips GutiérrezSebastián Phillips Gutiérrez
Process Improvement Engineer at EquifaxProcess Improvement Engineer at Equifax