Monica Williams

Oversee the contracting and maintenance of the prosthetics and orthotic provider network operations, which include rate negotiations, contract implementation, system configuration, and maintenance.

• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Prepare reports and participate in internal committee meetings to present progress towards goals.

Contract negotiations, execution, and maintenance of prison contracts.

Lead the team responsible for supporting administrative tasks related to the contracting process for commercial, hospitals, and VA contracts, which include the approval process, contract execution, and system configuration.

Second-tier review of acquired contracts and system configuration.

Coordinate activities, and oversee phases of hospital contracts.

Delegated work to staff, setting priorities, and goals.

Oversee the Salesforce platform for contracting, loading, and maintenance.

Identify workflow inefficiencies, and develop effective strategies to improve productivity through automation.

Oversee reporting related to contract performance guarantees and metrics.

Assist with the implemented new technologies to streamline processes and enhance productivity.

Cultivated strong relationships with customers by responding promptly to inquiries or complaints.

Developed policies and procedures to ensure compliance with corporate standards.

Assessed employee performance against established company goals.

• Lead the team responsible for local and regional contract negotiations, and the maintenance of Commercial, Medicare, Medicaid, Exchange, and PPO agreements.
• Identify contracting opportunities, and negotiate contract language and rates.
• Analyzed the performance of contracts and renegotiated to maintain target performance goals and revenue.
• Complaint resolution and contractual compliance conflict.
• Recruited, trained, supervised, evaluated and mentored staff members.
• Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
• Developed policies and procedures to ensure compliance with corporate standards.
• Prepared presentations for board meetings, summarizing key developments within the department.
• Established relationships with customers to secure favorable terms for services.
• Spearheaded the development and launch of new products or services.

• Conduct needs assessments and gap analyses.
• Strategic development and maintenance of the provider network for national contracts.
• Performed on-site office visits in accordance with contract and regulatory requirements.
• Participated in strategic planning to enhance growth and profitability.
• Tracked and trended service issues to identify and resolve systematic issues.
• Maintained close working relationships with other departments, such as Finance and IT, in order to facilitate efficient collaboration between teams.
• Participated in trade shows to promote products and services.
• Integrated acquired providers.
• Trained department staff.
• Supported report requirements to meet customer performance guarantees and service standards.

• Supported sales team members to drive growth and development.
• Monitored network performance to ensure optimal service levels were maintained.