Monica Williams
Cincinnati,OH
Summary
Compassionate and organized professional with experience supporting youth and families in community and behavioral health programs. Skilled in referral coordination, crisis response, and team collaboration. Focused on delivering consistent support, clear communication, and timely follow-through.
Overview
6
6
years of professional experience
Work History
Ancillary Services Coordinator.
National Youth Advocate Program (NYAP)
Cincinnati, OH
07.2021 - 09.2026
- Scheduled transportation needs for placement, and service appointments for assigned youth caseloads.
- Communicated with case managers, foster families, and community partners about client needs.
- Coordinated youth across National Youth Advocate Program community programs.
- Maintained accurate case files, service notes, and confidential participant records.
- Supported crisis response coordination for youth and families in care.
- Prepared program reports and submitted updates to program leadership.
- Trained staff on NYAP procedures, forms, and client communication standards.
Community Health Worker
Talbert House
Cincinnati, Ohio
01.2021 - 09.2022
- Educated clients on health resources within behavioral health community programs.
- Connected clients to housing, food, and medical support services.
- Coordinated referrals with case managers and clinical staff.
- Documented client contact in agency records and care plans.
- Advocated for client needs during team meetings and service reviews.
Education
High School Diploma -
Princeton High School
Cincinnati, OH01-2000
Skills
- Case management
- Service coordination
- Crisis response
- Confidential records
- Program reporting
- Referral coordination
- Transportation scheduling
- Staff training
- Effective communication
- Problem solving
- Team collaboration
- Conflict resolution
- Customer service
- Multitasking and organization
Timeline
Ancillary Services Coordinator.
National Youth Advocate Program (NYAP)
07.2021 - 09.2026
Community Health Worker
Talbert House
01.2021 - 09.2022
High School Diploma -
Princeton High School