Monica Wilson
Spring Hill
Summary
Experienced and dedicated Customer Service Representative with a strong background in the sales industry. Solid team player with an upbeat and positive attitude, excelling at establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Articulate and enthusiastic, results-oriented and passionate about building relationships, cultivating partnerships, and growing businesses. Personable, friendly, and solution-oriented Sales Representative with over 15 years of experience in service and support. Prioritizes customer-focused teamwork, bringing expertise in conflict mediation, time management, and sales to ensure customer loyalty and satisfaction. Strong background in customer interactions and service solutions, highly skilled in conflict resolution, communication, and problem-solving. Adaptable to changing needs, effective team collaborator focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach in meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Adminastrative Assitiant
Spring Hill USD 230
06.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Realtor
Keller Williams
05.2014 - Current
- Represented buyers and sellers in major real estate transactions
- Generated list of properties to meet specific client needs
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms
- Developed relationships with asset management companies and local builders to link affordable units and buyers
- Managed sales pipeline by actively following up with prospects and hot leads
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
Substitute Teacher
Spring Hill USD 230
08.2016 - 06.2022
- Implemented lesson plans assigned by classroom teachers to educate students about key concepts
- Engaged students in discussions to promote interest and drive learning
- Educated students in various subjects to provide seamless transition during absence of head teacher
- Provided notes and reports on school day activities to primary teacher
- Tutored students individually and in small groups to help with difficult subjects
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events
- Used diverse technologies to help students grasp materials and enhance overall education
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Education
Associate of Science - Early Childhood Education
Johnson County Community College
Overland Park, KS05.2003
Bachelor of Science - Child Development
University of Saint Mary
Skills
- Friendly, positive attitude
- Problem-solving
- Customer service
- Teamwork and collaboration
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Calm under pressure
- Organization and time management
- Active listening
- Problem resolution
- Decision-making
Timeline
Adminastrative Assitiant
Spring Hill USD 230
06.2022 - Current
Substitute Teacher
Spring Hill USD 230
08.2016 - 06.2022
Realtor
Keller Williams
05.2014 - Current
Bachelor of Science - Child Development
University of Saint Mary
Associate of Science - Early Childhood Education
Johnson County Community College
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