Monica Wood
Hospitality
Oak Lawn,IL
Summary
A Multitasker able to handle high-pressure and tense situations with professionalism and efficiency. Bringing fourth a positive attitude and the desire to serve and assist with dedication, and experienced in working through challenges with a calm and productive demeanor.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Task Force Agent
05.2022 - Current
- Traveling to different states, Help at different variety of hotels, Managing front desk, Check ins / check outs, Emailing, Reviews, Cash handling, Training new employees when needed
Operations Manager
Holiday inn-Oak Brook, IL
10.2018 - 04.2022
- Organizing workflow and ensuring that employees understand their duties and tasks, I monitor employee productivity and provide constructive feedback, training new employees, answering emails, Answer to reviews left from guest, Help with check ins / check outs, Help with scheduling, Attended manager meetings, Handling cash during shift
Front Desk Supervisor/ Housekeeping Manager
Hyatt place-Itasca, IL
07.2017 - 10.2018
- Housekeeping boards, Check rooms, Help clean rooms when needed, Help front desk, Check in - check out guests, Answer phones and emails, Make schedules, Order supplies for the hotel, Answer reviews, Handling cash
Front Desk Agent
Holiday Inn Express Downers Grove-Downers Grove, IL
09.2016 - 07.2017
- Check ins / check outs, Answer phones, Emails, Completing the check list, Completing the bucket listen, Handling cash
Front Desk Receptionist
Comfort Suites
03.2014 - 09.2016
- Guest Check-ins via phone, email, and in person, Answer calls and customer needs regarding confirmations, room needs, and bookings, Provide guests with excellent customer service by answering questions and resolving any customer concerns, Organize breakfast preparation, Check guests out at end of visit
Education
Liberal Arts -
Moraine Valley Community College
01.2010
Skills
- Flexibility
- SharePoint
- Billing
- Housekeeping Management
- Excel
- Self-Management Planning (10 years)
- Teamwork
- Office Management
- Data Entry
- Organizing
- Microsoft word
- Inventory
- Scheduling
- Sales
- Office management
- Leadership
- Management
- Accounting
- Communication skills
- Organizational skills
- Microsoft Office
- Microsoft Outlook
- Administrative experience
- Time management
- Hotel management
- Housekeeping management
- Data entry
- Event planning
- Analysis skills
- Hospitality management
- Computer literacy
- Office experience
- Operations management
Certification
- Food Handler Certification
- Driver's License
- CPR Certification
Workauthorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Task Force Agent
05.2022 - Current
Operations Manager
Holiday inn-Oak Brook, IL
10.2018 - 04.2022
Front Desk Supervisor/ Housekeeping Manager
Hyatt place-Itasca, IL
07.2017 - 10.2018
Front Desk Agent
Holiday Inn Express Downers Grove-Downers Grove, IL
09.2016 - 07.2017
Front Desk Receptionist
Comfort Suites
03.2014 - 09.2016
Liberal Arts -
Moraine Valley Community College
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