Monica Wright
Summary
Experienced in managing filing records, handling appointments, and answering phone calls in fast-paced settings. Committed to engaging others and delivering exceptional service while tackling new challenges with professionalism, strong problem-solving skills, and effective communication abilities. Thrives in challenging situations, maintaining a pleasant attitude and a desire to help in any capacity. Eager to take on new challenges in an office-based environment and authorized to work in the US for any employer.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Nexdoc Referral
Beinfield Orthopedic Specialist
04.2023 - 07.2024
- Demonstrated respect, friendliness and willingness to help
- Managed time efficiently in order to complete all tasks within deadlines.
- Sending electronic messages to and from to doctors and patients
- Returning calls to confirm doctors appointments and updates insurance information
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Patient Service Representative
Bienville Orthopaedic Specialists
04.2023 - 07.2024
- Resolved patient inquiries and concerns promptly, improving overall patient satisfaction rates.
- Collaborated with multidisciplinary teams to coordinate care plans tailored to individual patient needs.
- Trained new staff on office protocols and best practices for exceptional patient service delivery.
- Monitored compliance with healthcare regulations and policies, ensuring adherence to best practices within the office environment.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Patient Service Representative(Call Center)
Bienville Orthopaedic Specialists
03.2020 - 07.2022
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted patients with insurance verification and billing inquiries, ensuring accurate information dissemination.
- Provided exceptional customer service by addressing patient concerns and resolving issues promptly.
- Streamlined office processes through effective management of patient records and electronic health systems.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Medical Records (HIMS)
Encompass Health
07.2020 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Resident Assistant
Bay Cove
07.2018 - 10.2020
- Facilitated community-building activities to enhance resident engagement and support social development.
- Resolved conflicts among residents, fostering a harmonious living environment through mediation techniques.
- Monitored compliance with housing policies, maintaining a safe and respectful community atmosphere.
Precertification Specialist
WR Communication
03.2016 - 09.2019
- Analyzed patient insurance information to ensure compliance with precertification requirements
- Collaborated with healthcare providers to gather necessary documentation for timely approvals.
- Streamlined precertification processes, improving turnaround times and reducing administrative errors.
CNA
Lenoirs Woods Senior
08.2010 - 09.2013
- Provided compassionate care to residents, ensuring comfort and well-being.
- Assisted with daily living activities, promoting independence and dignity.
- Maintained accurate documentation of patient care and treatment plans.
- Monitored vital signs and reported any changes to nursing staff promptly.
Receptionist
Lisa Tax Service
01.2004 - 07.2010
- Managed multi-line phone system, directing calls to appropriate staff effectively.
- Coordinated appointment scheduling, ensuring optimal client service and time management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Billing & Coding Specialist -
Adult Community Education Center
Gulfport, MS11.2019
Certified Nursing Assistant -
Columbia Commuity Career Center
Columbia, MO05.2011
High School Diploma - undefined
Cornerstone Correspondence HS
Townsend, GA07.2006
Skills
- Google Suite
- Excel Microsoft
- Multitasking
- Windows
- Documentation review
- Medical Records
- Customer services
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- First Aid Certification
- CNA
- CPR Certification
Timeline
Nexdoc Referral
Beinfield Orthopedic Specialist
04.2023 - 07.2024
Patient Service Representative
Bienville Orthopaedic Specialists
04.2023 - 07.2024
Medical Records (HIMS)
Encompass Health
07.2020 - 03.2022
Patient Service Representative(Call Center)
Bienville Orthopaedic Specialists
03.2020 - 07.2022
Resident Assistant
Bay Cove
07.2018 - 10.2020
Precertification Specialist
WR Communication
03.2016 - 09.2019
CNA
Lenoirs Woods Senior
08.2010 - 09.2013
Receptionist
Lisa Tax Service
01.2004 - 07.2010
High School Diploma - undefined
Cornerstone Correspondence HS
Billing & Coding Specialist -
Adult Community Education Center
Certified Nursing Assistant -
Columbia Commuity Career Center
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