Monica Wynne
Wilbraham,MA
Summary
Accomplished Senior Director at Baystate Health, Inc., specializing in security, parking, and transportation strategies that enhance safety and operational efficiency. Proven expertise in policy development and collaborative leadership, managing critical incidents while fostering strong relationships with law enforcement. Notable achievements include significant improvements to workplace safety and security protocols. Career goals focus on advancing integrated security solutions in healthcare environments.
Overview
39
39
years of professional experience
Work History
Senior Director Security, Parking & Transportation
Baystate Health,Inc
Springfield , MA
06.2016 - 11.2024
- Under the direction of the entity presidents for Baystate Medical Center, Baystate Franklin Medical Center, Baystate Eastern Region, and Baystate Noble Hospital, as well as BMP Practices, I was responsible for the oversight and accountable for the effective management and administration of the Security Department to ensure the safety of patients, visitors, and employees of Baystate Health.
- Developed and monitored department goals and objectives. Assures that security personnel carry out routine security and traffic control duties in an appropriate manner.
- Investigated incidents, complaints, and violations of security regulations in the normal operations of the medical center. The nature of the incidents was extremely sensitive and confidential.
- Developed and maintained relationships with outside entities, including the Police and Fire Departments.
- Collaborated with nursing colleagues to co-chair Workplace Safety and Disruptive Patient committees.
- Planned and implemented parking strategies to include allocation of parking assignments, valet services, and employee shuttle operations.
Security Manager
Baystate Medical Center
Springfield, MA
10.2004 - 06.2016
- Managed a team of Security Officers responsible for monitoring CCTV cameras and responding to alarms.
- Held routine and surprise drills to keep help security team members practice response plans.
- Reviewed and updated security policies and procedures in response to new threats or changes in the regulatory environment.
- Analyzed data from security incidents to identify trends and areas for improvement.
- Coordinator for all electronic systems, including access control, infant security system, and reporting system.
Security Investigator
Baystate Medical Center
Springfield, MA
03.2000 - 10.2004
- Conducted interviews with witnesses, suspects, and experts to collect crucial information.
- Responds to investigations in a timely manner. Followed up on leads in a timely manner. Maintained case files that documented all activity related to the case.
- Liaised with law enforcement agencies to investigate and solve crimes.
- Instructed departments and staff on security, crime prevention, non-violent crisis intervention, loss prevention, and life safety.
- Provided training in nonviolent crisis intervention to the Security Department and other key departments in the organization, including the emergency department and inpatient nursing units.
Security Supervisor
Baystate Medical Center
Springfield, MA
02.1998 - 03.2000
- Coordinated staff schedules for shifts and events to reduce overtime expenses.
- Documented all on-site incidents, including lost and stolen items.
- Oversaw scheduling and deployment of security teams across different shifts.
- Worked with law enforcement agencies to support investigations.
- Collaborated with management to address security issues.
- Quickly responded to emergency situations by deploying appropriate resources and personnel.
Special Police Officer
Baystate Medical Center
Springfield, MA
04.1986 - 02.1998
- Monitored and investigated suspicions persons and situations and unusual activities.
- Interacted with individuals on a daily basis, responding to inquiries in a professional manner.
- Inspected equipment regularly to ensure proper functioning.
- Arrested individuals suspected of criminal activities, following proper legal procedures while on Baystate Medical Center property
Education
Bachelor of Science - Criminal Justice
Westfield State College
Westfield, MA05-1992
Reserve Intermittent Police Academy -
Municipal Police Academy
Agawam, MA10-1983
Associate of Science - Criminal Justice
Springfield Technical Community College
Springfield, MA05-1981
High School Diploma -
Cathedral High School
Springfield, MA06-1979
Skills
- Policy development
- Reporting expertise
- Prospecting skills
- Collaborative leadership
- Organizational development
- Innovation management
Affiliations
- Enjoy golfing and walking
Accomplishments
- Recipient of President Safety award at Baystate Medical for response to fire event and saving two co workers who were compromised with smoke inhalation.
Timeline
Senior Director Security, Parking & Transportation
Baystate Health,Inc
06.2016 - 11.2024
Security Manager
Baystate Medical Center
10.2004 - 06.2016
Security Investigator
Baystate Medical Center
03.2000 - 10.2004
Security Supervisor
Baystate Medical Center
02.1998 - 03.2000
Special Police Officer
Baystate Medical Center
04.1986 - 02.1998
Bachelor of Science - Criminal Justice
Westfield State College
Reserve Intermittent Police Academy -
Municipal Police Academy
Associate of Science - Criminal Justice
Springfield Technical Community College
High School Diploma -
Cathedral High School
Similar Profiles
Emalee RankinEmalee Rankin
Patient Care Technician at Baystate Health - Baystate Medical CenterPatient Care Technician at Baystate Health - Baystate Medical Center
Erica SmithErica Smith
RN Hospital Case Manager at Baystate Health - Baystate Medical CenterRN Hospital Case Manager at Baystate Health - Baystate Medical Center
Cynthia Morton-O'KeefeCynthia Morton-O'Keefe
Critical Care Transport RN at Baystate Health - Baystate Medical CenterCritical Care Transport RN at Baystate Health - Baystate Medical Center
Matthew PerkinsMatthew Perkins
Digital Media Production Manager at Saint-Gobain AbrasivesDigital Media Production Manager at Saint-Gobain Abrasives
Jenna PittsJenna Pitts
Theatre Actor at Springfield Technical Community CollegeTheatre Actor at Springfield Technical Community College