Monica Zambrano
Doral,FL
Overview
2
2
years of professional experience
Work History
Customer Service Representative / Accounting Assistant
Chargers2go
Doral, FL
03.2022 - 12.2023
- Contacted more than 100+ store managers weekly to determine inventory needs and plan restocking. Ensuring on-time product distribution across 500+ locations.
- Delivered courteous phone support to 100+ clients and managers weekly, enhancing relationships and reducing repeat issue calls.
- Transitioned into accounting team, managing bookkeeping tasks including petty cash fund (~$300), recording daily transactions, and supporting accurate financial records.
- Prepared and analyzed financial reports to evaluate business performance and support management decisions.
- Prepared accounting department by preparing invoices, maintaining account records, and organizing filing system for 200+ documents.
Education
Bachelor of Accounting -
Florida International University
Miami, FL07.2027
Associate of Science - Accounting
Miami Dade College - West Campus
Doral, FL07.2025
Skills
- Proficient with QuickBooks
- Customer service
- Data entry
- Experienced with Excel
- Journal entries and reconciliations
- Attention to detail
Community Service
WWJD CHURCH, Doral, FL
Volunteers
- Volunteered with the church's Security and Logistics team by facilitating the experience of incoming guests at weekend services and youth events., Demonstrated strong verbal and written communication skills by instructing and guiding team members.
Backstage Coordinator
- Manages and monitors backstage activity to ensure services., Collaborated with producers, directors, and other team members to achieve the desired video lighting equipment.
Timeline
Customer Service Representative / Accounting Assistant
Chargers2go
03.2022 - 12.2023
Bachelor of Accounting -
Florida International University
Associate of Science - Accounting
Miami Dade College - West Campus
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