Monica A. Garcia
Berlin,MD
Summary
Hospitality professional with strong background in delivering exceptional guest services and ensuring operational efficiency. Proven ability to collaborate effectively with team members and adapt to changing needs, always prioritizing results. Skilled in customer relations, problem-solving, and multitasking, with friendly and approachable demeanor that enhances guest experiences. Consistently reliable and focused on contributing to positive team environment.
Overview
18
18
years of professional experience
Work History
Hospitality Intern
Commander Hotel & Suites
09.2022 - 10.2022
- Developed and maintained positive relationships with guests for satisfaction.
- Conducted inventory management tasks to maintain adequate stock levels for guest amenities and supplies.
- Answered telephone calls and emails to assist customers in making reservations.
- Provided concierge services, offering local recommendations for dining, entertainment, and attractions.
- Collaborated with team members to maintain exceptional cleanliness standards in all guest rooms and common areas.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Reservationist
Blue Water Hospitality
06.2019 - 08.2019
- Resolved various issues and discrepancies for customers.
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
- Provided customers with information about availability and pricing.
Pharmacy Technician
Partners Pharmacy
07.2015 - 10.2015
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Entered and processed patients' prescriptions into internal system.
- Streamlined prescription processing with accurate data entry and verification of patient information.
Pharmacy Technician
Pharmcare USA
04.2015 - 07.2015
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Food Service Specialist
United States Coast Guard
08.2004 - 07.2013
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Utilized time management skills effectively prioritizing tasks under pressure ensuring smooth operations during busy periods.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Managed menu planning, food and supply purchases and inventory coordination.
- Fostered strong relationships with local vendors leading to more cost-effective purchasing agreements.
Education
No Degree - General Studies
Brookdale Community College
Lincroft, NJNo Degree - General Studies
Broward College
Fort Lauderdale, FLAssociate of Applied Science - Hotel, Motel, And Restaurant Management
Wor-Wic Community College
Salisbury, MD05-2023
Pharmacy Technician Program Certificate - Pharmacy
Sanford Brown Institute
Iselin, NJ06-2015
Skills
- Professionalism and courtesy
- Customer service and assistance
- Problem-solving skills
- Multitasking
- Adaptability and flexibility
- Personnel management
- Time management abilities
- Supply purchasing
- Organizational skills
Timeline
Hospitality Intern
Commander Hotel & Suites
09.2022 - 10.2022
Reservationist
Blue Water Hospitality
06.2019 - 08.2019
Pharmacy Technician
Partners Pharmacy
07.2015 - 10.2015
Pharmacy Technician
Pharmcare USA
04.2015 - 07.2015
Food Service Specialist
United States Coast Guard
08.2004 - 07.2013
No Degree - General Studies
Brookdale Community College
No Degree - General Studies
Broward College
Associate of Applied Science - Hotel, Motel, And Restaurant Management
Wor-Wic Community College
Pharmacy Technician Program Certificate - Pharmacy
Sanford Brown Institute
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