Sanaya Gonzalez
Bronx,NY
Summary
Dynamic and dedicated professional with experience at Work Learn & Grow, excelling in customer service and effective communication. Proven ability to enhance guest satisfaction and maintain organized environments. Skilled in time management and teamwork, with a strong foundation in computer skills and social media content creation. Passionate about creating positive experiences for all.
Overview
2
2
years of professional experience
Work History
Hospitality Intern
Work Learn & Grow
Bronx, NY
10.2024 - 04.2025
- Answered and routed incoming phone calls in a professional and timely manner
- Confirmed, scheduled, and updated patient appointments
- Communicated appointment details and basic information to patients
- Assisted hospital staff with administrative and clerical tasks
- Maintained patient confidentiality and followed HIPAA guidelines
- Organized and updated patient records as needed
- Provided front-desk support to ensure smooth daily operations
Dyckman Basketball Event Staff
Summer Youth Employment
Bronx, NY
06.2024 - 08.2024
- Checked in guests and placed wristbands on VIP members
- Collected entry fees and handled cash transactions accurately
- Assisted with crowd flow and entry organization during peak hours
- Supported operations for the NY vs NY basketball event
- Helped maintain order and ensured a positive experience for attendees
- Assisted in setting up event spaces for various youth programs.
After School Attendant
Work Learn & Grow
Bronx, NY
10.2023 - 04.2024
- Supervised and supported students during after-school programming
- Assisted with homework, activities, and behavior management
- Helped maintain a safe and structured environment
- Communicated effectively with participants to address questions and concerns.
- Maintained a clean and safe environment for all attendees.
Summer Counselor
Summer Youth Employment
Bronx, NY
07.2023 - 08.2023
- Organization
- Working with the Youth
- Sport Activities
- Leadership
- Supervised daily activities for youth participants, ensuring a safe environment.
Graphic Designer Intern
New Visions Academy
Bronx, NY
07.2023 - 08.2023
- Teamwork
- Being vocal
- Presentation
- Social with professionals
- Computer programming
Education
Undergraduate -
Utica University
Utica, NY12.2025
Highschool Graduate -
Bronx Center For Science and Mathematics
Bronx, NY06.2025
Skills
- Presentation and Public Speaking
- Organization and Time Management
- Social media content creation
- Customer service & communication
- Computer skills & basic coding
- Leadership & teamwork
- Physical strength (sports/lifeguard training)
- Restorative justice experience
- Customer service
- Time management
- Effective communication
- Team collaboration
- Conflict resolution
- Guest satisfaction tracking
Timeline
Hospitality Intern
Work Learn & Grow
10.2024 - 04.2025
Dyckman Basketball Event Staff
Summer Youth Employment
06.2024 - 08.2024
After School Attendant
Work Learn & Grow
10.2023 - 04.2024
Summer Counselor
Summer Youth Employment
07.2023 - 08.2023
Graphic Designer Intern
New Visions Academy
07.2023 - 08.2023
Undergraduate -
Utica University
Highschool Graduate -
Bronx Center For Science and Mathematics