Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Amezquita

Stockton,CA

Summary

With four years of experience at Amazon, progressing from a delivery driver to a dispatcher, I bring a unique skill set well-suited for the Scheduler in Training position at PG&E. My tenure as a driver provided insights into logistics and route planning, while my dispatcher experience refined coordination, resource management, and communication skills. Proficient in various dispatching tools, I excelled in problem-solving and navigated high-pressure situations, honing stress management abilities crucial for emergencies. My customer service focus, time management, attention to detail, and collaborative skills are tailored to efficiently handle scheduling tasks and respond effectively to service requests within PG&E's dynamic environment.

Overview

4
4
years of professional experience

Work History

Delivery Driver and Backup Dispatcher

Valley Wide Logistics, Amazon
06.2023 - Current
  • Efficiently deliver packages to customers as a dedicated driver.
  • Act as a backup dispatcher during periods of dispatcher unavailability, ensuring smooth logistics operations.
  • Demonstrate adaptability by seamlessly transitioning between driving and backup dispatching responsibilities.
  • Prioritize safety and adhere to driving regulations, contributing to a secure working environment.
  • Collaborate with the team to maintain effective communication and coordination between drivers and dispatching operations.

Lead Dispatcher

Road Warrior Logistics, Amazon
11.2022 - 04.2023
  • Led daily dispatching for 20+ drivers, optimizing routes and ensuring equipment readiness.
  • Proactively addressed on-road challenges, showcasing quick decision-making and problem-solving skills.
  • Monitored live driver metrics, promptly resolving issues to ensure a safe and efficient delivery process.
  • Conducted weekly analysis, coaching drivers for performance improvement and providing positive reinforcement.
  • Maintained a detailed daily dispatch log, recording significant events for accurate documentation.
  • Directed by management to communicate changes and announcements, I conducted daily stand-up meetings with drivers to share updates and promote a cohesive team atmosphere.

Delivery Driver, Promoted to Dispatch

S&R Distributiions, Amazon
05.2020 - 10.2022
  • Independently delivered 230+ Amazon packages daily, adeptly navigating through challenges such as gates, passcodes, dogs, and parking, ensuring secure and timely deliveries.
  • Safely operated in diverse environments, including congested cities and highways, consistently meeting or exceeding delivery timelines.
  • Maintained a top-ranking Safe Driving Score, demonstrating commitment to safety.
  • Provided exceptional customer service, addressing inquiries and ensuring a positive delivery experience.
  • Successfully transitioned from a Delivery Driver to a Dispatcher role, showcasing adaptability, a comprehensive understanding of logistics, and earned promotion through strong performance and leadership skills within the company.

Education

High School Diploma -

Bear Creek High School
Stockton CA
05.2015

Skills

  • Customer Relations
  • Driver Communication
  • Data Entry
  • Schedule Management
  • Route Navigation
  • Route Planning
  • Customer Relationship Management
  • Communication Equipment Operation
  • Incident Reporting
  • Delivery Support
  • Navigation Support
  • Problem-solving

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Delivery Driver and Backup Dispatcher

Valley Wide Logistics, Amazon
06.2023 - Current

Lead Dispatcher

Road Warrior Logistics, Amazon
11.2022 - 04.2023

Delivery Driver, Promoted to Dispatch

S&R Distributiions, Amazon
05.2020 - 10.2022

High School Diploma -

Bear Creek High School
Monica Amezquita