Monica Barin
Carson,USA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
Barista
Starbucks
03.2024 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Sales Associate
H & M Lakewood Mall
12.2023 - 03.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
Administrative Manager
Acrylics Manila Branch Of Dizon Media Advertising
10.2021 - 01.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Organized and managed payroll and timekeeping operations.
Sales Manager
Acrylics Manila Branch Of Dizon Media Advertising
07.2020 - 01.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Manager Director
PinkNix
11.2006 - 04.2020
- Developed comprehensive budgets that aligned with company goals while ensuring fiscal responsibility.
- Increased revenue through strategic business development initiatives and strong client relationships.
- Developed comprehensive training programs for staff, resulting in improved performance and skillset growth.
- Managed company budgets, ensuring financial stability and long-term profitability.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Enhanced profitability by identifying opportunities for revenue growth through detailed analysis of customer sales data.
Web Research Analyst
Voxx Analytics
08.2016 - 04.2018
- Enhanced data accuracy by meticulously verifying and updating information through extensive web research.
- Streamlined database organization with thorough data cleaning, ensuring efficient access to valuable information.
- Reduced errors in data collection by implementing stringent quality control checks during the research process.
- Analyzed current data records to provide detailed reports.
- Utilized techniques for increasing data entry speed.
Crew Member
Tacobell
05.2004 - 06.2004
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Fashion Design - Fashion Design
Fashion Institute of The Philippines
Quezon City, Philippines02.2010
Associate of Arts - Culinary Arts
College Of Culinary Arts
Quezon City, Philippines03.2007
Skills
- Project Management Skills
- Business Development
- Innovative Problem Solving
- Motivation and evaluation of staff, scheduling
- Developing and monitoring budgets and expenditures
- Staying abreast of trends in the field
- Collaborating with other staff and departments, and leading and motivating employees
- Strategic Account Development
- Solution Selling
- National Account Management
- Sales Planning
References
Neil Pinuela, Branch Director, +63 9336352658, acrylicsmnl@gmail.com
Timeline
Barista
Starbucks
03.2024 - Current
Sales Associate
H & M Lakewood Mall
12.2023 - 03.2024
Administrative Manager
Acrylics Manila Branch Of Dizon Media Advertising
10.2021 - 01.2023
Sales Manager
Acrylics Manila Branch Of Dizon Media Advertising
07.2020 - 01.2023
Web Research Analyst
Voxx Analytics
08.2016 - 04.2018
Manager Director
PinkNix
11.2006 - 04.2020
Crew Member
Tacobell
05.2004 - 06.2004
Fashion Design - Fashion Design
Fashion Institute of The Philippines
Associate of Arts - Culinary Arts
College Of Culinary Arts