Summary
Overview
Work History
Education
Skills
Languages
Software
Extracurricular Activities
References
Timeline
Generic

Caroline Nguyen

Orlando,FL

Summary

Hello, I am a junior pursuing a dual major in Computer Science and Psychology. My academic journey includes a transformative semester studying abroad, enhancing my global perspective and adaptability. With a strong foundation in programming and software development, I excel in translating theoretical concepts into practical solutions. Eager to contribute to a dynamic team, I bring proactive problem-solving skills and a commitment to continuous learning. Seeking an internship to further hone my technical skills and make a meaningful impact.

Overview

4
4
years of professional experience

Work History

Lead Barista

Ding Tea - Family Business
05.2023 - Current
  • Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
  • Streamlined drink preparation processes for increased efficiency and reduced wait times.
  • Assists manager by checking inventory and notifying them of what is needed
  • Create and plan out team bonding experiences
  • Create rules and codes of conduct within the store
  • Aids manager in passing franchise inspections and health inspections by prep cleaning ahead of time
  • In charge of communicating with Ding Tea Franchise through email
  • Streamlined workflow for barista team members by implementing effective task delegation.

Barista

Starbucks
04.2022 - 12.2023
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Sales Associate

Sunrun
06.2021 - 10.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Door to door sales

Barista - Shift Leader

Dunkin
09.2019 - 05.2021
  • Worked as friendly barista making all sorts of coffees requested
  • Contributed different ideas to manager and owner in improving better quality beverages and customer service
  • Manage other employees and consistently filled in whenever needed
  • Ability to solve disputes that customers/employees have
  • Approached each work day with enthusiasm and a wonderful work ethic
  • Worked well independently and around others to get costumers in and out as quickly as possible
  • Increased team productivity by streamlining communication and implementing effective project management strategies.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.

Receptionist

Bella Nails Foundry Row
01.2020 - 07.2020
  • Worked as a receptionist that managed appointments and staffs
  • Handled disputes between employees and customers with professionalism and sensitivity
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Education

Bachelor of Arts - Psychology

Rollins College
Winter Park, FL
05.2025

Bachelor of Science - Computer Science

Rollins College
Winter Park, FL
05.2025

High School Diploma -

Owings Mills High School
Owings Mills, MD
05.2021

Skills

  • Adaptability
  • Ability to Work in a Team
  • Communication Skills
  • Leadership Skills
  • Project Management Skills
  • Interpersonal Communication Skills
  • Analytical Thinking Skills
  • Complex Problem Solving
  • Time Management Skills
  • Ability to Learn Quickly
  • Adaptability to change
  • Code Writing
  • Software Development

Languages

French
Professional Working
Vietnamese
Native or Bilingual
English
Native or Bilingual

Software

Python

Java

Excel

Extracurricular Activities

Big (student tutor) at Big Brothers Big Sisters, Garden Grove, 09/2017 - 06/2019

I was able to develop an unforgettable relationship with a little that taught me about the many wonders of life. It was quite extraordinary to see how much a younger person could influence my aspects on certain things. Not only did my little teach me to be kinder, but also motivated me to become a better example for her. Big Brothers and Sisters created a welcoming space where I was able to use my knowledge to help others, and it was so much more than just volunteering.

References

  • Constance Castillo, Assistant French Professor, cvottero@rollins.edu
  • Niraj, Dunkin Manger, (443) 900-7725
  • Nixon Nguyen, Ding Tea Owner, (714) 757-9627

Timeline

Lead Barista

Ding Tea - Family Business
05.2023 - Current

Barista

Starbucks
04.2022 - 12.2023

Sales Associate

Sunrun
06.2021 - 10.2021

Receptionist

Bella Nails Foundry Row
01.2020 - 07.2020

Barista - Shift Leader

Dunkin
09.2019 - 05.2021

Bachelor of Arts - Psychology

Rollins College

Bachelor of Science - Computer Science

Rollins College

High School Diploma -

Owings Mills High School

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