Charley Temme
Carlsbad,CA
Summary
Dynamic professional with extensive experience in customer service and inventory management. Proven track record of effectively resolving complaints and maintaining high customer satisfaction. Proficient in cash handling and POS systems, showcasing adaptability and strong problem-solving skills in fast-paced environments. Committed to maximizing customer satisfaction and brand loyalty through knowledgeable and efficient service.
Overview
7
7
years of professional experience
Work History
Lead Barista
Bird Rock Coffee Roasters
Carlsbad , CA
11.2023 - Current
- Managed daily operations of the coffee bar to ensure smooth service flow.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
Administration Assistant
Premier Pools & Spas
Carlsbad, CA
02.2019 - Current
- Designed insightful and attractive presentations
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
- Organize job costing for company contracts
- Interacted with customers in company showroom
- Helped plan company sales and events
- Help organize inventory warehouse
- Assisted owner on construction job sites
- Knowledge of pool building operations
Hostess/Restaurant Busser
Giaola Italian Kitchen
Carlsbad
10.2021 - 11.2022
- Greeted and welcomed guests with warmth and professionalism.
- Managed reservations and seating arrangements efficiently.
- Handled customer inquiries and resolved concerns promptly.
- Maintained cleanliness and organization of the front area.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Bussed and reset tables in an orderly fashion.
Shift Lead
Menchies Yogurt
Carlsbad
07.2021 - 11.2021
- Supervised team members during busy shifts to ensure efficient service.
- Trained new staff on customer service protocols and yogurt preparation techniques.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Handled cash register transactions accurately while providing excellent customer service.
Education
High School - General Education
Carlsbad High School
Carlsbad, CA06.2021
Skills
- Inventory management
- Customer service
- Time management
- Effective communication
- Problem solving
- Cash handling
- Complaint resolution
- Health code compliance
- POS system operation
- Adaptability
Timeline
Lead Barista
Bird Rock Coffee Roasters
11.2023 - Current
Hostess/Restaurant Busser
Giaola Italian Kitchen
10.2021 - 11.2022
Shift Lead
Menchies Yogurt
07.2021 - 11.2021
Administration Assistant
Premier Pools & Spas
02.2019 - Current
High School - General Education
Carlsbad High School