Jennifer Whipple
Ypsilanti,MI
Summary
Dear Hiring Manager:
In response to the employment opportunity, I am submitting my resume for your review. My past
work experiences have taught me to be diligent, time-oriented and an organized worker. I am
always willing to learn new skills sets to further me in my career. I strive to be the self-starter
and manage my time well within my work performance. I feel I can provide all the things asked
of me and then some. Being a Jill/Jack of all trades thus-far in my professional life has helped
me adapt and excel in the workplace. I can take on the duties of a manager, or be in the position
to listen, learn and follow knowledge feedback that would further benefits my career. This
characteristic of being flexible I feel would make me an invaluable member of any team.
With a background such as this, I am sure that your household/organization would be able to use
my skills to their utmost. However, a face-to-face interview would allow me to demonstrate my
character in a more personable manner. Thank you in advance for your consideration.
Respectfully,
Jennifer Whipple
Overview
8
8
years of professional experience
Work History
Lead Barista
AVI Food Systems
2021.06 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Conducted regular equipment maintenance checks to prevent breakdowns, ensuring uninterrupted service during peak hours.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maximized profits through cost-efficient ordering practices while maintaining sufficient inventory levels for daily operations.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Monitored customer feedback to improve barista performance and customer service.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Hospice Certified Nursing Assistant
Dr Bobbie Baugh & Dr. Reginald Baugh
2020.06 - 2021.01
- Provided end-of-life care for patients while respecting their dignity and personal wishes, allowing them to pass comfortably.
- Prevented bedsores and other complications by regularly repositioning patients and maintaining proper hygiene practices.
- Assisted patients with activities of daily living such as bathing, dressing, grooming, and feeding while preserving their autonomy whenever possible.
- Recognized individual cultural, religious, and spiritual beliefs when delivering care, creating a respectful and inclusive environment for patients and families.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Enhanced quality of life for terminally ill patients by addressing their emotional, psychological, and spiritual needs.
- Adapted care routines based on individual patient preferences, promoting a sense of control over their environment during end-of-life stages.
- Supported grieving family members following a loved one''s passing by offering emotional support and connecting them with additional resources.
- Assisted in maintaining a safe and clean environment for hospice patients through diligent housekeeping tasks.
- Managed symptoms effectively through appropriate administration of prescribed medications under nurse supervision.
- Utilized effective nonverbal communication strategies for patients who were unable or unwilling to speak about their experiences or emotions openly.
- Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved ones.
- Improved patient comfort by providing compassionate and attentive care.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Offered companionship and emotional support to both patients and families, fostering positive relationships during difficult times.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Certified Nursing Assistant
Self Employed Services
2018.09 - 2020.06
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Barista Trainer
Tailwinds Concessions @Airport
2016.01 - 2018.09
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Certified Nursing Assistant & MA - Certified Nursing Certificate
Sylva Community College
Sylva, NC06.2016
No Degree - Nursing Practice
Washtenaw Community College
Ann Arbor, MI02.2003
High School Diploma -
American Home School
Chicago, IL08.1997
Skills
- Cleanliness standards
- Order Taking
- Adaptability to Change
- Espresso preparation
- Supply Ordering
- Inventory Management
- Conflict handling
- Drink customization
- POS Systems
- Safe Food Handling
- Inventory
- Barista Training
- Beverage Preparation
- Health Code Compliance
- Latte artistry
- Complaint Handling
- Inventory Control
- Shop Opening and Closing
- Attention to Detail
- Vendor contract management
- Hand-Crafted Drink Recipes
- Espresso machine operation
- Quality Control
- Backroom Stocking
- ServSafe Certification
- Adaptable and Flexible
- Hospitality and Professionalism
- Reliable and Dependable
- Cash Register Operations
- Coffee and Tea Preparation
- Supply Restocking
- Cleaning and sanitizing
- Active Listening
- Product Advertising
Timeline
Lead Barista
AVI Food Systems
2021.06 - Current
Hospice Certified Nursing Assistant
Dr Bobbie Baugh & Dr. Reginald Baugh
2020.06 - 2021.01
Certified Nursing Assistant
Self Employed Services
2018.09 - 2020.06
Barista Trainer
Tailwinds Concessions @Airport
2016.01 - 2018.09
Certified Nursing Assistant & MA - Certified Nursing Certificate
Sylva Community College
No Degree - Nursing Practice
Washtenaw Community College
High School Diploma -
American Home School
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