Danielle Sanders
Las Vegas,NV
Summary
Dynamic hospitality professional with a proven track record of delivering exceptional customer service in fast-paced environments. Expertise in fostering teamwork and adaptability to consistently meet evolving demands while managing multiple tasks efficiently. Skilled in handling customer inquiries and maintaining a clean, organized workspace to ensure a seamless experience for guests. Recognized for reliability and a results-driven approach, complemented by strong communication skills and a positive attitude.
Overview
11
11
years of professional experience
Work History
Lead Barista
Snooze AM Eatery
Las Vegas, NV
08.2024 - Current
- Led daily operations, ensuring high-quality beverage preparation and customer satisfaction.
- Trained and mentored junior baristas, fostering skill development and teamwork.
- Cultivated relationships with regular customers, enhancing loyalty and repeat business.
- Maintained clean and organized workspaces, adhering to health and safety standards.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
Senior Account Manager
Harcoza
Las Vegas
04.2024 - 07.2024
- Interview, train, and develop junior account managers on sales system and product knowledge.
- Lead team workshops and hold one-on-one development meetings to drive performance.
- Build personal relationships with customers to understand and meet their needs.
- Achieve top sales rep status nationwide by mastering the sales system.
- Implement strategies that significantly improve team efficiency and customer satisfaction.
Bartender
Outback Steakhouse
Las Vegas, Nevada
06.2021 - 04.2024
- Implement alcohol awareness to prevent intoxication, ensuring guest safety and compliance.
- Engage guests with friendly conversation, fostering bar loyalty and repeat business.
- Manage high-volume environment efficiently while delivering exceptional service.
- Exceed customer service expectations, earning consistently positive feedback.
- Build rapport with customers through attentive service, enhancing their overall experience.
Server
Outback Steakhouse
Las Vegas, Nevada
06.2021 - 04.2024
- Attended to guest needs swiftly, ensuring personalized service and high customer satisfaction.
- Accurately recorded customer orders, minimizing errors and improving order accuracy.
- Maintained professional communication with customers and team, fostering a collaborative environment.
- Delivered food and beverages promptly, enhancing dining experience and reducing wait times.
- Completed side tasks efficiently, ensuring smooth operations during downtime.
Take-Out Coordinator
Outback Steakhouse
Stafford, Virginia
05.2019 - 05.2021
- Managed take-out team, ensuring timely deliveries and meeting all responsibilities.
- Reduced order errors by verifying accuracy, enhancing customer satisfaction.
- Answered calls promptly, resolving complaints and menu inquiries efficiently.
- Collaborated with team to improve efficiency during high-demand periods.
- Ensured accurate wait times for take-out orders, boosting customer satisfaction.
Bartender
Outback Steakhouse
Stafford, Virginia
01.2019 - 05.2021
- See above bartender experience
Server
Outback Steakhouse
Stafford, Virginia
07.2015 - 05.2021
- See above server experience
Education
High School -
Brooke Point High School
Stafford, Virginia06.2016
Skills
- Engaging Communicator
- Attention to Detail
- Memory Retention
- Strong Multitasking
- Customer Service
- High-volume Environment Management
- Team Collaboration
- Leadership
- Adaptability
Languages
English
Timeline
Lead Barista
Snooze AM Eatery
08.2024 - Current
Senior Account Manager
Harcoza
04.2024 - 07.2024
Bartender
Outback Steakhouse
06.2021 - 04.2024
Server
Outback Steakhouse
06.2021 - 04.2024
Take-Out Coordinator
Outback Steakhouse
05.2019 - 05.2021
Bartender
Outback Steakhouse
01.2019 - 05.2021
Server
Outback Steakhouse
07.2015 - 05.2021
High School -
Brooke Point High School