Summary
Overview
Work History
Education
Skills
Timeline
Generic
Monica C. McGill

Monica C. McGill

Rossville,GA

Summary

Persistent cashier/associate with long history of creating successful partnerships and providing highest level of customer service. Extensive knowledge of importance of staying up to date with changing standards. Highly organized and detail-oriented with excellent problem-solving skills.

Overview

24
24
years of professional experience

Work History

Independent Beauty Consultant

Mary Kay
03.2023 - Current
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Gave advice to customers on specific product ranges.
  • Checked product levels and replenished stock whenever merchandise ran low.
  • Handled payment transactions, gift-wrapped purchases and enclosed trial products.
  • Demonstrated makeup techniques and suggested products that met clients' needs.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Identified client needs and recommended products based on preferences and requirements.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.

Associate

Ross Stores
06.2021 - 09.2021
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained relationships with customers to maximize sales opportunities.
  • Created solutions for customers to satisfy specific needs, quality and budget.

Secretary, Director and Concession Manager

Rivermont Youth Athletic Association
08.2012 - 08.2018
  • Maintained daily report documents, memos and invoices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Made orders from vendors and distributors for the association.
  • Inventoried concession items and performed price/cost analysis'.
  • Stocked and faced concession items.

Front Desk Manager

Ramada Inn
02.2002 - 12.2002
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Maintained transaction security by verifying payment cards against identification.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

2 Year Old and 3 Year Old Teacher

Red Bank Baptist CDC
01.2000 - 01.2001
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Established positive relationships with students and families.
  • Guided students to develop social, emotional and physical skills.
  • Created safe and nurturing learning environment for preschoolers.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Organized and supervised large and small group activities.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Incorporated music, art and literature into curriculum.

Education

Certification - Skin Care, Makeup Artistry And Special FX Makeup

QC Makeup Academy

Nursing

Chattanooga State Community College
Chattanooga, TN

Early Childhood Education

Chattanooga State Community College
Chattanooga, TN

Skills

  • Store Displays
  • Customer Loyalty
  • Detail-Orientated
  • Positive Customer Engagement
  • Goal-Driven
  • Cash Register Operations
  • Online Store Ordering
  • Client Needs Assessment
  • Credit and Debt Card Processing
  • Display Arrangements
  • Gift Wrapping
  • Service Quality
  • Promotional Events
  • Issue Refunds
  • Special Requests
  • Building Customer Loyalty
  • Cash Handling
  • Social Media Platforms
  • Speech Clarity
  • Till Counting
  • Suggestive Selling
  • Customer Preferences
  • English Fluency
  • Product Presentation
  • Customer Interaction
  • Merchandising and Display
  • Excellent Written and Verbal Communication
  • Personnel Management
  • Money Transfer Systems
  • Professional Relationships
  • Rewards Programs
  • Team Goals

Timeline

Independent Beauty Consultant

Mary Kay
03.2023 - Current

Associate

Ross Stores
06.2021 - 09.2021

Secretary, Director and Concession Manager

Rivermont Youth Athletic Association
08.2012 - 08.2018

Front Desk Manager

Ramada Inn
02.2002 - 12.2002

2 Year Old and 3 Year Old Teacher

Red Bank Baptist CDC
01.2000 - 01.2001

Certification - Skin Care, Makeup Artistry And Special FX Makeup

QC Makeup Academy

Nursing

Chattanooga State Community College

Early Childhood Education

Chattanooga State Community College

Similar Profiles

CREATE PROFILE
Monica C. McGill