Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
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Monica Cabrera

Monica Cabrera

New Port Richey,FL

Summary

Detail-oriented and adaptable professional with a strong background in customer service, equipment troubleshooting, quality control, and team leadership, seeking to transition into a Demand Side Management, Program Inspector role. Bringing hands-on experience, safety awareness, and a commitment to energy efficiency, and program compliance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Products and Services Coordinator I

- Duke Energy
Odessa, FL
03.2024 - Current
  • Manage technician scheduling, and build strong relationships with trade allies to ensure work orders are completed efficiently and accurately.
  • Support field teams with troubleshooting, customer education, and appointment coordination.
  • Coordinate efforts with team members to reach project targets, and ensure timely delivery of work to trade allies.
  • Achieve cost savings by developing functional solutions to problems.
  • Demonstrate strong problem-solving skills, resolving issues efficiently and effectively.
  • Leverage SAP, C4C, and Intellisource databases for thorough documentation and research of customer information.
  • Perform monthly RMA tests on damaged switches in the Energywise Lab. Assess and repair malfunctioning devices, facilitating timely returns to operational status. Return switches to manufacturers for replacement or scrap for retirement decisions. Document testing outcomes and track device statuses throughout the process.

Owner

- Cabrera’s Cakery LLC
Trinity, FL
08.2019 - Current
  • Maintain inventory, manage payroll, taxes, and marketing, and oversee customer service and product delivery.
  • Created partnerships to enhance brand image, and designed promotional strategies.
  • Ensure compliance with food regulations, and monitor quality standards.
  • Developed and implemented successful sales strategies to meet business goals.
  • Promote business on social media platforms to maximize brand identity and generate revenue.
  • Maintained relationships with existing clients by providing superior customer service and products.
  • Collaborated with other owners on joint ventures and shared resources.

Contract Worker (CW)

- Duke Energy
St. Petersburg, FL
11.2022 - 03.2024
  • Handled incoming and outgoing calls, and resolved customer inquiries.
  • Answered technical and program-related questions.
  • Troubleshot load management device issues and scheduled appointments for demand response trade allies.
  • Processed work orders using multiple software systems, and maintained accurate records.
  • Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.

Rural Carrier Asst (RCA)

- United States Postal Service
Clearwater, FL
01.2020 - 11.2021
  • Delivered mail safely and efficiently on a set route, ensuring timely service to residential customers.
  • Picked up large parcel loads from customer warehouses, and assisted with 2-ton truck pickups for high-volume warehouse deliveries.
  • Practiced strict adherence to defensive driving and USPS safety protocols in all weather conditions, and road conditions.
  • Managed inventory of postage and accountable mail; accepted certified, insured, and COD items during route deliveries.
  • Provided courteous customer service while handling inquiries and delivering requested forms or supplies.
  • Maintained detailed delivery and forwarding records, reporting address changes, and delivery exceptions.
  • Ensured vehicle safety inspections and security procedures were followed during all transport duties.

General Manager

Datz Dough
Tampa, FL
01.2018 - 01.2020
  • Managed daily operations for a high-volume bakery, leading a team of 13+ employees across a 24-hour rotating crew.
  • Oversaw hiring, onboarding, scheduling, and performance evaluations, ensuring smooth shift transitions, and round-the-clock coverage.
  • Maintained strict adherence to food safety, sanitation standards, and quality control measures.
  • Planned and executed strategic marketing initiatives, boosting brand visibility and community engagement.
  • Coordinated the logistics and onsite production for an MTV film crew shooting a baking series called "Meme Cakes" on location.
  • I represented the business live on ABC Action News Morning Blend to promote National Donut Day, increasing local recognition and foot traffic.
  • Implemented training programs to improve consistency in product quality and customer service.
  • Successfully reduced product waste through tighter inventory control, and supply chain efficiency.

Education

Associates - Business Management

St. Petersburg College
Clearwater, FL
05-2018

Skills

  • Attention to detail
  • Problem solving
  • Safety awareness
  • Adaptability
  • Tool handling
  • Quality control
  • Inventory management
  • Physical stamina
  • Customer service
  • Manual dexterity

Accomplishments

  • Representative on the P&S People Board
  • Co-Chair of P&S Diversity, Equity and Inclusion Board (now Diversity, Inclusion & Belonging)

Certification

  • Electrical Building Inspector (ICC prep course) - 5/9/2025
  • RMA training process on LM switches
  • Field Coordinator training (completed 4 ride alongs)

Affiliations

  • Electrical Building Inspector License (pending)

Timeline

Products and Services Coordinator I

- Duke Energy
03.2024 - Current

Contract Worker (CW)

- Duke Energy
11.2022 - 03.2024

Rural Carrier Asst (RCA)

- United States Postal Service
01.2020 - 11.2021

Owner

- Cabrera’s Cakery LLC
08.2019 - Current

General Manager

Datz Dough
01.2018 - 01.2020

Associates - Business Management

St. Petersburg College

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