Monica D Benavidez
Harlingen
Summary
Twenty years experienced customer service professional with strong multi-tasking skills and ability to efficiently prioritize task. Looking to obtain a position where I can display my abilities and a determination to learn more and grow. Coming with active listening skills and sound knowledge of business/medical office practices and procedures.
Overview
33
33
years of professional experience
Work History
Advocate Member Service Representative
United Healthcare
Harlingen
01.2022 - Current
- Assisted members with inquiries regarding health plans and benefits.
- Resolved issues related to claims and billing processes effectively.
- Educated members about available healthcare resources and services.
Medical Biller and Coder
Harlingen Medical Center
Harlingen
10.2020 - 12.2021
- Processed patient medical claims for insurance reimbursements efficiently.
- Reviewed and verified patient records for accuracy and completeness.
- Utilized electronic health record systems for data entry and information retrieval.
Retention Representative
Spectrum
Harlingen
08.2020 - 10.2020
- Sales
- Customer service
- Cashier
- Phone operator
- Information clerk
Medical Biller
Michael Laney and Associates
Harlingen
03.2015 - 07.2018
- Insurance verification
- Cashier
- Customer service
- Biller
- Collections
Medical Biller
Wayne D Green, MD dba Rio Gastroenterology
Harlingen
12.2010 - 03.2015
- Billing and coding
- Collections
- Customer service
- Administrative assistant
- Clinical assistant
Insurance Verifier
Ophthalmic Consultants of Texas
Harlingen
10.2007 - 12.2010
- Insurance verification
- Insurance authorizations
- Financial arrangements
- Customer service
- Clerical Duties
- Cashier
- Registration
Customer Service Representative
HEB
Harlingen
02.2007 - 10.2007
- Business center
- Cashier
- Clerical duties
Stockroom Clerk
Gibbs Die Casting
Harlingen
04.2004 - 02.2007
- Shipping and receiving
- Stock shelves
- Purchasing
- Inventory
- Clerical duties
- Phone operator
- Shift leader
- Expense reports
Sales Associate
JCPenney
Harlingen
01.2000 - 08.2000
- Customer service
- Cashier
- Merchandise
- Organize
Information Clerk/Cashier
Valley Diagnostic Clinic
Harlingen
01.1998 - 12.1998
- Registration
- Cashier
- Customer service
Customer Service Representative
World Finance
Harlingen
01.1994 - 12.1994
- Collections
- Cashier
- Customer service
Hostess/Server
Shoney's
Harlingen
01.1993 - 12.1993
- Greet customers
- Seat customers
- Cashier
- Server
Education
General Studies - High school diploma
San Benito High School
San Benito, TXSome College (No Degree) - Business Office Technology
Texas State Technical College, Harlingen TX
Harlingen, TXSkills
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Spanish speaking
- HIPAA
- ICD Coding
- CPT Coding
- Medical Coding
- Clerical Experience
- Patient Care
- English
- ICD-9
- Data Entry
- Medical Billing
- Insurance Verification
- Ophthalmology Experience
- ICD-10
- EMR Systems
- Phone Etiquette
- Spanish
- Medical Office Experience
- Medical Scheduling
- Medical Terminology
- Anatomy Knowledge
- Typing
- Medical Records
- Microsoft Word
- Cash handling
- Medical billing
- Claims processing
- 8 Insurance verification
- Problem solving
- Effective communication
- Adaptability to change
- Attention to detail
- Customer education
- Customer satisfaction
- Customer support
- Customer advocacy
- Call center experience
- Proficiency in [office equipment]
- Customer service experience
- Excellent communication skills
- Refunds processing
- Record keeping
- Continuous improvement
- Receiving support
- Customer service
- Data entry
- Calm and professional under pressure
- [Language] fluency
- Telemarketing
- Money handling
- Work prioritization
- Professional telephone demeanor
- Professional demeanor
- Adaptability and flexibility
Additional Information
Authorized to work in the US for any employer
Timeline
Advocate Member Service Representative
United Healthcare
01.2022 - Current
Medical Biller and Coder
Harlingen Medical Center
10.2020 - 12.2021
Retention Representative
Spectrum
08.2020 - 10.2020
Medical Biller
Michael Laney and Associates
03.2015 - 07.2018
Medical Biller
Wayne D Green, MD dba Rio Gastroenterology
12.2010 - 03.2015
Insurance Verifier
Ophthalmic Consultants of Texas
10.2007 - 12.2010
Customer Service Representative
HEB
02.2007 - 10.2007
Stockroom Clerk
Gibbs Die Casting
04.2004 - 02.2007
Sales Associate
JCPenney
01.2000 - 08.2000
Information Clerk/Cashier
Valley Diagnostic Clinic
01.1998 - 12.1998
Customer Service Representative
World Finance
01.1994 - 12.1994
Hostess/Server
Shoney's
01.1993 - 12.1993
General Studies - High school diploma
San Benito High School
Some College (No Degree) - Business Office Technology
Texas State Technical College, Harlingen TX