Ajanai Wilcox
Long Beach,CA
Summary
Dynamic professional with a proven track record at United Healthcare Group, excelling in customer service and problem resolution. Expert in enhancing client satisfaction and streamlining processes, demonstrated through successful project management at Curative Medical. Skilled in Microsoft Excel and fostering positive relationships, consistently achieving goals within tight deadlines.
Professional caregiver with solid experience providing compassionate and efficient in-home support. Skilled in medication management, personal care, and patient mobility, ensuring optimal comfort and safety. Strong collaborator, adaptable to changing needs, and consistently reliable in delivering high-quality care.
Overview
6
6
years of professional experience
Work History
Advocate Member Service Representative
United Healthcare Group
Remote
11.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
Home Health Aide
Compassionate Care Hospice
Las Vegas, NV
06.2019 - 10.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Site Lead
Curative Medical
Las Vegas, NV
01.2021 - 11.2022
- Improved site efficiency by implementing streamlined processes and procedures.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Managed project timelines, ensuring successful completion within budget and on schedule.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
Home Health Aide
Good Samaritan
Las Vegas, NV
08.2019 - 12.2021
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Education
Bachelors Of Science - Healthcare Management
University of Antelope Valley
Lancaster, CA04.2019
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Bathing assistance
- Housekeeping
- Customer service
- Relationship building
- Call center experience
- Problem resolution
- Microsoft Excel
- Payment processing
Timeline
Advocate Member Service Representative
United Healthcare Group
11.2022 - Current
Site Lead
Curative Medical
01.2021 - 11.2022
Home Health Aide
Good Samaritan
08.2019 - 12.2021
Home Health Aide
Compassionate Care Hospice
06.2019 - 10.2020
Bachelors Of Science - Healthcare Management
University of Antelope Valley