MONICA NIRA
Hondo,TX
Summary
Versatile hardworking professional with 10+ years of experience and proven knowledge of back office operations, customer service, 5 years in medical office. Aiming to leverage my abilities to successfully fill the role at your company. Seeking a challenging and rewarding opportunity with a company which offers advancement and longevity.
Overview
8
8
years of professional experience
Work History
MEDICAL ASSISTANT
Medcare Associates (Reliable Staffing)
San Antonio
10.2020 - 04.2021
- Authorized drug refills and provided prescription information to pharmacies
- Helped physicians examined and treated patients, handing them instruments and materials and performing such tasks as giving injections and removing sutures
- Contacted medical facilities or departments to schedule patients for tests or admission
- Prepared treatment rooms for patient examinations, kept rooms neat and clean
- Operated electrocardiogram (EKG), and other equipment to administer routine diagnostic tests
- Explained treatment procedures, medications, diets, or physicians' instructions to patients
- Triaged patients and performed vital checks for patient flow facilitation
- Stocked supplies and instruments for examination rooms
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines
- Documented medical data in patient charts, facilitating accurate records
- Performed general office duties, such as answering telephones, taking dictation and completing insurance forms.
SALES ASSOCIATE
DOLLAR GENERAL
US, Texas
11.2019 - 10.2020
- Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items
- Engaged customers and built connections using a positive, upbeat attitude
- Stayed on top of policy changes and promotions to better serve customers with current information
- Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations
- Boosted team success by working well with all members and cross-training in different positions and departments
- Operated cash register and POS to process sales transactions and handle payments
- Performed cleaning tasks, keeping store neat and organized
- Alerted management to potential security issues, supporting loss prevention and reducing shrink.
MEDICAL ASSISTANT
San Antonio Family Physicians
San Antonio
09.2017 - 05.2019
- Explained treatment procedures, medications, diets, or physicians' instructions to patients
- Recorded patients' medical history, vital statistics and information such as test resulted in medical records
- Performed general office duties, such as answering telephones, taking dictation and completing insurance forms
- Operated electrocardiogram (EKG),Spirometry and other equipment to administer routine diagnostic tests
- Helped physicians examined and treated patients, handing them instruments and materials and performing such tasks as giving injections and removing sutures
- Authorized drug refills and provided prescription information to pharmacies
- Performed routine laboratory tests and sample analyses
- Prepared treatment rooms for patient examinations, kept rooms neat and clean.
MEDICAL ASSISTANT EXTERN
San Antonio Family Physicians
San Antonio
07.2017 - 08.2017
- Completion of 200+ hours performing clerical duties and Medical Assistant duties such as word processing, data entry, and filing
- Obtained patient information for insurance purposes, scheduled appointments, obtained complete patient medical history
- Identified and assessed patient's clinical problems and ordered laboratory and diagnostic procedures
- Obtained lab specimens and directed to correct lab courier
- Updated inventory, expiration, and vaccine logs to maintain current tracking documentation; conducted machine safety checks according to facility policies
- Offered, age-appropriate, patient care before, during, and after exams
- Instructed patient treatment instructions and medications
- Provided a clean work place by sanitizing and restocking rooms and equipment on a daily basis.
LEAD SALES ASSOCIATE
Stage Stores
Hondo, TX
03.2016 - 07.2017
- Daily interaction with high volume of customers, responded quickly and resourcefully to customer concerns or request
- Responsible for accounting daily sales, providing excellent customer service, inventory of merchandise and replenishing floors
- Operated cash register and POS to process sales transactions and handle payments
- Introduced promotions and sale opportunities, enticing customers
- Engaged with guests to understand and anticipate customer service needs
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Alerted management to potential security issues, supporting loss prevention and reducing shrink
- Trained new employees on company policies and strong sales techniques.
CLERICAL ASSISTANT
Medina Healthcare System
Hondo, TX
09.2013 - 07.2016
- Supported staff, performing data entry and administrative duties
- Received and route messages and documents, such as laboratory results,medication refills to appropriate staff
- Scheduled and confirmed patient diagnostic, specialty appointments, and medical consultations
- Scanned and documented new patient information in electronic health records for registration purposes
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
- Maintained correspondence files to facilitate office operations.
Education
MEDICAL ASSISTANT DIPLOMA - MEDICAL ASSISTANT
Brightwood College
San Antonio, TEXAS07.2017
HIGH SCHOOL DIPLOMA -
Penn Foster High School
San Antonio, TEXAS02.2015
Skills
- Communication
- Clinical Support
- Leadership
- Data entry
- Multi-Line Phone Proficiency
- EMR Systems
- Customer Service
- Teamwork
Timeline
MEDICAL ASSISTANT
Medcare Associates (Reliable Staffing)
10.2020 - 04.2021
SALES ASSOCIATE
DOLLAR GENERAL
11.2019 - 10.2020
MEDICAL ASSISTANT
San Antonio Family Physicians
09.2017 - 05.2019
MEDICAL ASSISTANT EXTERN
San Antonio Family Physicians
07.2017 - 08.2017
LEAD SALES ASSOCIATE
Stage Stores
03.2016 - 07.2017
CLERICAL ASSISTANT
Medina Healthcare System
09.2013 - 07.2016
MEDICAL ASSISTANT DIPLOMA - MEDICAL ASSISTANT
Brightwood College
HIGH SCHOOL DIPLOMA -
Penn Foster High School
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