Monicah Kinyanjui
Huntsville,TX
Summary
Professional customer service specialist with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and client relations. Adaptable and reliable, excelling in fast-paced environments and meeting changing needs. Known for positive attitude, problem-solving abilities, and delivering high-quality service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service
Sentara Medical Group
11.2018 - 03.2022
- Addressed patient inquiries and concerns with empathy and professionalism
- Coordinated with healthcare professionals to expedite resolution of patient issues
- Entered patient data with accuracy and attention to detail
- Managed a high volume of calls while meticulously documenting interactions
- Implemented feedback mechanisms to improve service quality and patient satisfaction
- Trained new customer service representatives in best practices and organizational procedures
- Scheduled patient appointments with efficiency and precision
- Dispatched appointment reminders to patients for preparedness and information
- Conducted post-appointment follow-ups to collect feedback and attend to further patient needs
Externship
Fort Norfolk Plaza Associates
05.2020 - 07.2020
- Verified insurance coverage and secured pre-authorizations for patient visits and procedures, ensuring financial readiness and operational efficiency
- Processed and submitted electronic and paper claims, effectively using billing software to enhance the speed and accuracy of reimbursements
- Analyzed patient accounts to identify outstanding claims, conducted timely follow-ups, and addressed denials through claim resubmissions, aligning with billing cycle protocols
- Managed medical records with a focus on accuracy and regulatory compliance, oversaw patient and insurance refunds, and delivered customer support services
Certified Nurse Assistant
community services of Virginia
02.2013 - 08.2018
- Provided comprehensive patient care in home settings, ensuring comfort and safety
- Assisted patients with daily living activities including personal hygiene, dressing, and mobility
- Monitored vital signs and reported any significant changes to the supervising nurse or physician
- Administered medication as prescribed and maintained accurate patient records
- Collaborated with healthcare professionals to develop and implement individualized care plans
- Educated patients and families on health care needs, conditions, and options
Education
CNA - CNA
Training Solutions
Norfolk, VADiploma - Health Information Technology
Centura College
Norfolk, VA05.2020
Skills
- ICD-10-CM
- CPT
- Electronic Health Records
- Physician Practice Management Software
- Medical Terminology
- Insurance Claims
- Patient Billing
- Microsoft Office
- Microsoft Excel
- Hipaa
- Micro Ed
- Epic
- Data Entry
- Conflict Resolution
- Communication
- Customer Service
- Empathy
- Problem Solving
Certification
- Certified Nurse Assistant, 03/01/14
- CPR
- First Aid
Timeline
Externship
Fort Norfolk Plaza Associates
05.2020 - 07.2020
Customer Service
Sentara Medical Group
11.2018 - 03.2022
Certified Nurse Assistant
community services of Virginia
02.2013 - 08.2018
CNA - CNA
Training Solutions
Diploma - Health Information Technology
Centura College
Similar Profiles
Ayona ShumakeAyona Shumake
Medical Assistant at Sentara Medical GroupMedical Assistant at Sentara Medical Group
Shayron VernalShayron Vernal
Registered Nurse- Telephone Triage at Sentara Medical GroupRegistered Nurse- Telephone Triage at Sentara Medical Group
Sonja Smith RN, MSN, CNMSonja Smith RN, MSN, CNM
Certified Nurse Midwife at Sentara Medical GroupCertified Nurse Midwife at Sentara Medical Group