Monicah Sallee
Dimmitt Automotive Group
Tarpon Springs,FL
14
years of professional experience
Driven and results-focused sales professional and manager with 7+ years of experience in the automotive industry. Proven ability to exceed sales goals, build lasting customer relationships, and work effectively in fast-paced environments. Eager to bring my sales experience, strong work ethic, and passion for the industry to the powersports organization, while contributing to team success, demonstrating strong leadership skills, and helping drive business growth.
Work History
Internet Sales Team Lead
5 Years 2 Months- Directed team meetings and one-on-one feedback sessions to establish strategic goals, actionable plans and evaluate previous month's performance.
- Oversaw timely client communications while acting as GM to enhance client satisfaction.
- Monitored lead and phone call management to optimize handling, and follow-up processes.
- Ensuring lead response time is under 5 minutes
- Led interviews to evaluate and select qualified candidates for recruitment.
- Drove achievement of monthly and yearly sales goals through effective appointment management.
- Managed a pipeline of 275-350 individual leads monthly, successfully converting them into appointments.
- Handled 20-50 inbound calls and over 70 outbound calls daily.
- Processed Internet leads and effectively transitioned them to the sales team.
- Coordinated live chat interactions through Gubagoo and AI assistant chats.
Internet Business Development Consultant
1 Year 3 Months- Consulted with customers regarding their vehicle needs, and addressing any concerns.
- Collected customer feedback regarding process and delivery changes to enhance future experience.
- Responded to internet leads and chats within 5 minutes.
- Followed up with leads on a scheduled basis.
- Prepared, completed and processed customer credit applications.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems or concerns.
- Using call scripts daily to maintain control of calls coming in and out to customers.
- Explaining key information regarding products and services to customers to encourage informed decision-making.
- Took 25-50 inbound calls and 50-80 outbound calls daily, attentively listening to customers questions and concerns and increasing customer base.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Retail Store Manager
2 Years- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and focusing on customer loyalty.
- Meeting sales quotas, and offering the customer additional products that may fit their lifestyle.
- Uncovering ALL customer needs by performing account audits on every account.
- Generating sales from bill pays.
- Interviewed and hired team members and minimized turn over.
- Created weekly/monthly schedules for employees.
- Assigned employees to specific duties to best meet needs of store.
- Ensured register count and bank deposits contained proper amounts of currency.
- Recognized for exceptional store performance.
- Conducted weekly/monthly team meetings to go over month to date numbers, areas to improve, and a plan of action of how we plan to finish out the month strong.
- Conducted weekly audit readiness to ensure store is 100% within merchandising guidelines, and back end paperwork.
Retail Store Manager
11 Months- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Planned and executed in-store promotional events to increase customer engagement and sales revenues.
- Reaching out to local businesses and partnering for store events and set ups to promote.
- Taking care of any upset customers to promote our customer experience and have them return to our location for future service needs.
- Supported recruitment efforts by conducting interviews, onboarding new hires, and facilitating training sessions.
Sales Consultant
2 Months- Greeted incoming customers and provided expert sales and service to drive revenue.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Determined prospects needs and positioned appropriate responses along with information on suitable products and services.
- Set a daily personal quota to ensure I was trending to surpass goal for that current month.
- Selling phones, tablets, wearables, accessories DIRECTV, U-Verse and understanding how each drove revenue and understanding how they each played a part in our commission.
- Following Core Values, and all safety preventions put into place.
Sales Consultant
8 Months- Managed revenue strategies, sales and customer engagement tactics, increasing client base.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Cultivated long-term relationships with customers, accurately quoting prices, credit terms and other specifications to achieve customer satisfaction.
- Listened to customers to understand needs and to give them an all in one solution.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Following Core Values, and ensuring we were always audit ready.
Sales Associate
2 Years 8 Months- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Create new displays to promote a particular product of the month.
- Answered incoming telephone calls to provide information about products, services, store hours, and policies.
- Keeping the store stocked and organized throughout the department.
Education
GED
Skills
Fast-pace communication
Lead Generation & Management
Coaching & Team Leadership
Dependability
Generating Profit
Issue and conflict resolution
Recruiting and Hiring
Business Development Support
Inbound and Outbound phone call management
Organization & Multitasking
Timeline
Internet Sales Team Lead
Dimmitt Automotive Group
06.2021 - CurrentRead More
Internet Business Development Consultant
Oxmoor Mazda
08.2019 - 11.2020Read More
Retail Store Manager
T-Mobile
08.2017 - 08.2019Read More
Retail Store Manager
Sprint
09.2016 - 08.2017Read More
Sales Consultant
AT&T
06.2016 - 08.2016Read More
Sales Consultant
Sprint
10.2015 - 06.2016Read More
Sales Associate
JCPenney
02.2013 - 10.2015Read More
Thornhill Education Center
GED
Read More