Monica Iris Rodriguez
Bell,CA
Summary
Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.
Overview
6
6
years of professional experience
Work History
Optometric Assistant/Dispensing Optician
Paramount Family Optometry
07.2023 - Current
- Design, measure, fit, and adapt lenses and frames for patients according to written optical prescription or specifications
- Contributed to increased sales by effectively promoting optical products and services based on individual patient needs.
- Verifying insurance and requesting authorizations
- Experience with patient management system such as Crystal Management
- Pretesting patients with Auto Refractor, tonometer, and Fundus camera to capture retinal images along with optic nerve health
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
- Streamlined appointment scheduling, resulting in improved patient flow and reduced wait times.
- Educated patients on proper contact lens care, reducing the incidence of infections and complications.
Optician
Complete Eye Care Center
01.2020 - 07.2023
- Confirming insurance eligibility
- Scheduling appointments for pick up, drops off, and eye examinations
- Assisting Patients with directing them to offices within their insurance network
- Arrange the doctor’s schedule
- Discuss insurance coverage and benefits
- Assist patients in choosing frames and contact lenses according to the doctor’s recommendation.
Home Care Provider
In Home Supportive Services (IHSS)
05.2018 - 01.2020
- Transporting patients to and from clinics
- Providing proper insurance information
- Administering medications at given times of day
- Provide patient emotional support and company
- Assist patient with daily needs such as walking, grocery shopping, and going to and from appointments.
Optician
JC Penny Optical
12.2018 - 06.2019
- Verify insurance eligibility for patients
- Answer multiple phone calls and questions in regards to insurance, scheduling, lenses and frames
- Confirm appointments and reschedule various appointments
- Provide exceptional customer service.
Education
International Baking and Pastry Certificate of completion -
Lincoln Culinary Institute
Hartford, CT01.2013
High School Diploma -
Downey High School
Downey, CA01.2009
Skills
- Communication
- Active Listening
- Interpersonal Skills
- Computer Skills
- Time-Management
- Problem-solving
- Bilingual
- Team collaboration
- Appointment Scheduling
- Optometric equipment operation
- Medical record management
- Visual field testing
Timeline
Optometric Assistant/Dispensing Optician
Paramount Family Optometry
07.2023 - Current
Optician
Complete Eye Care Center
01.2020 - 07.2023
Optician
JC Penny Optical
12.2018 - 06.2019
Home Care Provider
In Home Supportive Services (IHSS)
05.2018 - 01.2020
International Baking and Pastry Certificate of completion -
Lincoln Culinary Institute
High School Diploma -
Downey High School
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