Phyllis M. Norville _________________________
Temple Hills,MD
Summary
Ability to lead, supervise, train and maintain an enthusiastic and productive team. Possess strong communication, analytical, and interpersonal skills, proven to help build relationships to aid in work efficiency. Clinically knowledgeable and have the ability to think critically to ensure logical outcomes and solve work related problems. Self- motivated, results driven individual eager to cultivate a company culture and uphold spirit values to help drive the organization forward. Objective: To seek a leadership role within an acute care setting or healthcare facility that will allow continued growth and development. To continue to serve as a part of a diverse forward thinking team that will result in providing excellent service to patient's, internal and external clients.
Overview
34
34
years of professional experience
Work History
Clinical Consultant Supervisor
MedStar Health Home Care
10.2006 - Current
- Guided staff in best practices and evidence-based methods.
- Collected and analyzed key data to make accurate assessments.
- Improved workflow automation to reduce wasted time and resources.
- Developed and proposed solutions for making positive improvements to operational and patient care strategies.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Oversee day to day operations for Clinical Consultants and Referral Coordinators
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Hire and onboard new associates
- Create schedules and complete payroll
- Create and implement initiatives and processes to make the workflow more efficient.
- Ensure excellent customer services is provided to all clients/patients and internal/external customers.
Homecare Consultant
Medstar Visiting Nurses Association
03.2006 - Current
- Serve as Senior Consultant; work closely with manager to ensure successful daily workflow and appropriate unit coverage maintained, provide assistance/guidance to team mates regarding complex referrals, support clinical consultants with workflow day to day and help to problem solve.
- Interview and assess in-patients for homecare appropriateness, assess family/caregiver for patient's homecare assistance, serve as liaison between homecare division and case management department and encouraging oneness, build relationships for clinical needs associated with patients post acute plan of care, serve as homecare expert between physicians, social workers, discharge planners and clinical staff nurses.
- Coordinate and lead daily huddle for both north and south team of clinical consultants.
- Oversee time-off request calendar for all staff members, train newly hired clinical consultants and assist with on-boarding (and embrace all other duties assigned).
- Maintain office project management needs and order office supplies, keeping under budget guidelines.
- Maintain employee parking ledger for clinical consultants located at southern region hospitals.
- Cover team mates during vacation and time off at all southern hospitals (serve as floater).
Lead Administrative Assistant
Georgetown University Medical Center
11.2004 - 03.2006
- Perform a variety of administrative duties for the Associate Professor of Hepatology to include: Maintaining physician master schedule for endoscopy suite, type up medical dictations from patient's office visit, and serve as department patient advocate liaison.
- Serve as time keeper and oversee all administrative assistants and daily operations.
- Work closely with director of department- in hiring of new staff members, submit and reconcile expense reports, update and maintain office policies and procedural manuals, plan meetings and formulate detailed minutes, train new hospitalists and fellows on GI related software and patient scheduling database and educate medical staff on Medicare eligibility criteria for procedures.
Lead Medical Secretary II
Georgetown University Medical Center
08.2003 - 11.2004
- Performs a variety of secretarial duties for the Chief of Spine Surgery to include, coordinate and arrange medical depositions for cases in litigation and for patients injured on the job and are being compensated under the workman's compensation plan, coordinate physician appearance in court when necessary, type outcome correspondence from depositions and mail to appropriate party.
- Maintain patient medical files and physician surgical files as well as surgical grids for all laminectomy and foraminotomy cases.
- Post surgical cases for spine patients, to include all surgical procedures and instrument placement.
Lead Medical Office Assistant
Washington Hospital Center
12.2000 - 08.2003
- In- Patient and Out-Patient Vascular Lab.
- Maintain schedules for patient testing area for all Doppler studies and other diagnostic ultrasounds.
- Oversee and correct billing issues and perform internal monthly audits.
- Obtain all patient authorizations from insurance companies for procedures.
- Write and distribute emails, correspondence memos, letters, faxes and forms.
- Provide excellent customer service- greet patients, visitors and medical staff.
Office Manager
Washington Hospital Center
01.1998 - 12.2000
- General and Thoracic Surgery- Physicians Office Building.
- Serve as Office Operations Manager for Duan Drakes, MD and Kenley B.
- Davis, MD.
- Ensure that all physicians' credentials and malpractice insurance in compliance and current.
- Hire, train and supervise clinical and office support staff.
- Identify patient service issues, address complaints and seek to ensure quality improvement for patients, staff and healthcare providers.
- Oversee patient care process and secure the manner in which the office operates daily.
Unit Secretary
Washington Hospital Center
09.1989 - 01.1998
- Perform a variety of secretarial duties - answer multi phone lines, fax, copy and scan reports.
- Transcribe physician orders and perform data entry for various tests and procedures for unit patients.
- Coordinate and schedule cardiac catheterization, angioplasty and other surgical procedures according to physician requests and lab availability.
- Schedule CABG cases in O.R.
- Assist the director of the unit clerk float pool with training new secretaries and coordinating unit schedules for all secretaries.
Education
Bachelor of Arts - Medical Social Work
University of Maryland, Baltimore College
Rockville, MD05.2024
Associates of Arts Degree - Psychology
University of Phoenix/Axia College
8.2011
Licensed Operator/Instructor and Manager - undefined
Image Makers Beauty College
12.1988
General Studies
Potomac Senior High School
Oxon Hill, MD6.1986
Skills
- Policy Enforcement
- Team leadership
- Staff development
- Conflict resolution
- Process implementation
- Extremely organized
- Process Improvement
Microsoft Word, Excel, Power Point, IDX, Medconnect, Allscripts, HCHB, Provider Link, Report Management
- Adaptability
- Strong verbal communication
- Interpersonal and written communication
- Self-motivated
- Decision making
- Attention to detail
- Problem solving
References
References: Available upon request
Additional Information
- Honors & Awards: , Patient Care Support Award for Team Support, Clara Barton Award for Clinical Assistance; Academic Honor Society for GPA; Honorary Writing Fellow Position; Kaiser Permanente Academic Scholarship for Academic Achievement; Junior Class President Affiliations: Serve in Women Ministry; Family Life Ministry and Epistle Ministry at First Baptist Church of Glenarden since May 2008.
Affiliations
- Founder/Chair/Board Member, Women of Many Faces.Org, 2012 to Current: The organization supports struggling women and families by aiding in providing their basic needs and locating community resources.
- Partner with OCASE Foundation (Community Support for Youth)
- Partner with STOP Ministry, Inc (Prison Ministry &Support Recidivism)
Timeline
Clinical Consultant Supervisor
MedStar Health Home Care
10.2006 - Current
Homecare Consultant
Medstar Visiting Nurses Association
03.2006 - Current
Lead Administrative Assistant
Georgetown University Medical Center
11.2004 - 03.2006
Lead Medical Secretary II
Georgetown University Medical Center
08.2003 - 11.2004
Lead Medical Office Assistant
Washington Hospital Center
12.2000 - 08.2003
Office Manager
Washington Hospital Center
01.1998 - 12.2000
Unit Secretary
Washington Hospital Center
09.1989 - 01.1998
Bachelor of Arts - Medical Social Work
University of Maryland, Baltimore College
Associates of Arts Degree - Psychology
University of Phoenix/Axia College
Licensed Operator/Instructor and Manager - undefined
Image Makers Beauty College
General Studies
Potomac Senior High School
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