Monica Stephen
Denver
Summary
Jack of All Trades: Hospitality, Brand Management, Business Operations, Sales, Event Management, and Leadership
Overview
28
28
years of professional experience
Work History
Director of Operations
Yacht Club
Denver
11.2021 - 11.2025
- Defined and maintained the brand identity of the bar by making sure staff and guests understand the brand's story, aesthetic, tone, and values.
- Oversaw the company's brand including quality of drinks and quality of service.
- Coordinated with staff, and other bars/vendors, to create and execute successful events. Events ranged from recurring weekly to bar pop-ups and other large parties. Includes proposal, planning, and execution.
- Responsible for scheduling and other administrative duties, like menu maintenance.
- Managed key relationships with other bars, suppliers, and media in and out of the bar.
- Maintained day-to-day operations, including but not limited to bar repairs, errands, and supplier relations.
- Responsible for implementing efficient inventory managing processes including ordering, receiving, and tracking to support daily operations.
- Bartended in a high-volume yet high-standard craft cocktail environment, ensuring quick service yet personalized experiences and hospitality.
Assistant General Manager
Green Russell
Denver
01.2021 - 11.2021
- Managing 3 concepts in one location-Green Russell Cocktail Lounge, Russell's Smokehouse, and the patio hybrid version of both.
- Responsible for scheduling, payroll, and other essential administrative duties including hiring and firing.
- Floor managing including guest satisfaction maintenance, opening, and closing duties and key-holder.
- Instrumental in creating COVID procedures especially changing during outdoor to indoor dining to vaccine rollout.
- Manage staff relations, retention, and day to day communication.
- Curating cocktails for seasonal craft cocktail menu.
- Consulting on bartender and spirits trainings.
- Consulting on cocktails and bartenders choices.
Assistant General Manager/Bar Manager
Adrift Tiki Bar
Denver
04.2019 - 11.2020
- Manage pre-shift and keep staff updated on upcoming changes or events.
- Manage weekly/monthly inventory with alcohol, dry goods etc.
- Jumped into positions as needed including hosting, bussing, serving, and bartending.
- Continued to help increase profits above projections with events, marketing, and expanding our holiday theme and decor into a winter one.
- Manage staff and/or guest conflict resolution.
- Manage floor during service and ensure smooth service and satisfied guests.
- Assisted in creating and running cocktail to-go program.
- Implemented new COVID procedures and stayed on top of changes to make sure we were in compliance and made guests feel safe.
- Implemented Toast POS including building the back end and training staff on new procedures.
- Keyholder and responsible for closing and safe duties.
- Curate new menu cocktails and improve upon old ones.
- Instrumental in business making 30% above projected sales from fall until the COVID shutdown.
- Implemented and hosted events that led to increase in return customers and brought in new ones.
- Manage high volume of combination of service tickets and assisting bar guests in an efficient manner.
Education
Bachelor of Arts - Marketing/Professional Writing-Focus in writing, branding, and marketing, Minor in Organization, Leadership, and Supervision- Focus in strategic planning and change management
Purdue University
Lafayette, IN01.2016
Skills
- BarSmarts certification
- CRT certification
- Craft and volume bartending
- Adaptability
- Motivation
- Problem-solving skills
- Marketing expertise
- Event planning
- Communication skills
- Change management
- Bilingual proficiency
REFERENCE
- Tim Dam-Richards, (561) 676-0920
- May Dela Pena, (415) 928-9728- San Francisco Bacardi Agave Ambassador
- Hank Murphy, Bar Lead, (781) 948 8307, Club Frills RI
- Laine Hastings, Manager, (765)-404-1058, Harry's Chocolate Shop
CONTACT
- (630)-400-3053
- Mstephe13@gmail.com
- Denver, CO
Accomplishments
Spirited Awards - Top 4 Best New US Cocktail Bar 2022
Timeline
Director of Operations
Yacht Club
11.2021 - 11.2025
Assistant General Manager
Green Russell
01.2021 - 11.2021
Assistant General Manager/Bar Manager
Adrift Tiki Bar
04.2019 - 11.2020
Bachelor of Arts - Marketing/Professional Writing-Focus in writing, branding, and marketing, Minor in Organization, Leadership, and Supervision- Focus in strategic planning and change management
Purdue University