Monic Erica Rosales
Burleson,TX
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
12
12
years of professional experience
Work History
Uber Driver
Uber
Dallas, TX
01.2024 - 12.2026
- Navigated city routes efficiently, ensuring timely passenger pickups and drop-offs.
- Maintained high customer satisfaction through courteous interactions and prompt service.
- Managed vehicle cleanliness and maintenance to ensure safety and compliance with standards.
- Assisted passengers with loading and unloading luggage, promoting positive experiences.
- Provided feedback to improve app functionalities and user experience based on driver insights.
Elderly Caregiver
Martell Healing LLC
Dallas, TX
02.2015 - 12.2025
- Administered medications as prescribed, maintaining accurate records daily
- Monitored clients' health conditions, reporting changes to family members and medical staff.
- Implemented mobility assistance techniques, promoting independence and physical activity.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Maintained clean, safe, and well-organized patient environment.
Receptionist
Southern Tire Mart
Dallas, TX
05.2020 - 12.2023
- Greeted and assisted customers, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls efficiently to appropriate departments
- Maintained organized filing system for customer records and service documentation.
- Processed payments accurately using point-of-sale (POS) systems.
- Collaborated with team members to improve front desk operations and enhance customer services
- Handled cash transactions and maintained sales and payments records accurately.
Medical Front Office Receptionist
North Texas Neurosurgical
Dallas, TX
02.2017 - 12.2019
- Managed appointment scheduling using electronic health record systems
- Maintained organized patient files, ensuring compliance with confidentiality regulations.
- Assisted in managing office inventory, ordering supplies as needed to support operations.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Supported office staff and operational requirements with administrative tasks.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
Education
High School Diploma -
H. GRADY SPRUCE HIGH SCHOOL
Dallas, TX05-2006
Skills
- Dependable and reliable
- Efficiency and time management
- Effective communication
- Multitasking Abilities
- Organizational skills
- Teamwork and collaboration
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Uber Driver
Uber
01.2024 - 12.2026
Receptionist
Southern Tire Mart
05.2020 - 12.2023
Medical Front Office Receptionist
North Texas Neurosurgical
02.2017 - 12.2019
Elderly Caregiver
Martell Healing LLC
02.2015 - 12.2025
High School Diploma -
H. GRADY SPRUCE HIGH SCHOOL